Dell XPS13 Advice

[aDoBo]

Hi, So my Dell XPS13 has just gone kaput!

Specced out with an i7 8550u, 16GB RAM, FHD and 256 SSD.

It is now out of warranty and Dell have quoted me ~£560 for a replacement motherboard.

Now, they had told me they can repair it for £160, which obviously I opted for as a 'no-brainer', but to my surprise I found that they had just replaced the mother board with a lower speced i7 7500u, 8GB RAM.

 

I did complain obviously, and now I have 2 options;

get the board replace for ~£560 for the same spec

or

keep the lower spec.....I've already noticed the lower speed when using it for an hour or so...

 

due to an error I am hoping they replace the board for the price I paid for the 'repair' but i know that's wishful thinking!....

 

any suggestions? anyone had any similar issues with Dell....or the XPS 13?

[genexis_x]

Well XPS isn't known for good reliability

 

Mobo repair is too expensive, wouldn't recommend it. Personally I'll take the lower spec, better than nothing

[aDoBo]

hmm...

strange Dell have sent be to a link with the original config and it shows 7500u ,8GB ram....

I am 100% sure this was a 8550u,16GB RAM.- what are the chances Dell had updated this on their system>

 

...now I didn't buy this directly from dell but the system specs were definitely 8550u and 16GB as this is what it showed in the system settings in win 10.

have I been scammed?! wth

[genexis_x]

34 minutes ago, aDoBo said:

strange Dell have sent be to a link with the original config and it shows 7500u ,8GB ram....

I am 100% sure this was a 8550u,16GB RAM.- what are the chances Dell had updated this on their system

link?

[aDoBo]

LINK: Dell Support

now, I know for a fact this used to be 8550U when I initially looked up the warranty info..…………………I just cannot prove it.

when I purchased the laptop it definitely had an 8550u (as task manager shows the extra cores, etc)

[aDoBo]

Does anyone know if Dell are able to update this info (ie. if the motherboard was replaced with different spec, would they need to update this?)

This was definitely an 8550U before.....so strange...I'm literally pulling my hair out over this!!