I need help figuring this out. Bad RAM?

[Defiance_1776]

Hello everyone. I really need your help.

Ok, here's the problem. My cousin just bought his first pc from IBuyPower. All his games: Battalion 1944, Fortnite, ect are crashing to desktop. pc seems fine. Powers through time spy, all unigine benchmarks fine. prime 95 & memtest as well, no errors.

PCPartPicker Part List

CPU: AMD - Ryzen 5 2600 3.4 GHz 6-Core Processor  ($119.99 @ Newegg)
CPU Cooler: Corsair - H60 54 CFM Liquid CPU Cooler  ($79.89 @ OutletPC)
Motherboard: Asus - TUF X470-PLUS GAMING ATX AM4 Motherboard  ($128.33 @ B&H)
Memory: Corsair - Vengeance LPX 16 GB (2 x 8 GB) DDR4-2666 Memory  ($73.99 @ Amazon)
Memory: Corsair - Vengeance LPX 32 GB (4 x 8 GB) DDR4-3000 Memory  ($149.99 @ Newegg)
Storage: Western Digital - Caviar Blue 1 TB 3.5" 7200RPM Internal Hard Drive  ($43.71 @ OutletPC)
Video Card: Asus - GeForce GTX 1660 Ti 6 GB Phoenix Video Card
Power Supply: Corsair - SF 600 W 80+ Gold Certified Fully Modular SFX Power Supply  ($113.08 @ OutletPC)
Operating System: Microsoft - Windows 10 Home OEM 64-bit  ($119.98 @ OutletPC)
Monitor: Asus - VG248QE 24.0" 1920x1080 144 Hz Monitor  ($243.37 @ Amazon)
Total: $1072.33
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2019-07-19 00:36 EDT-0400

 

The ram that came in the pc was 2 sticks of the 32gb kit listed(2*8gb (he got half the kit) He ordered the 2x8 (16gb) 2666 ram. RAM is in the primary slots. His PSU brand is unknown, but it's a 600W gold plus . Also not sure of the brand of HDD either. Just chose items withe the same specs listed on the PO.

Things we tried.

>Reinstall nvidia driver w/ddu= nope  
>Reinstall windows= nope  
>update all drivers & bios (windows & 3rd party=nope 
>check bios settings & dram timings= all looks good. 
>reinstalled all games=nope  >run games in admin=nope 
>lower graphics settings=nope >ran sfc scan=nope.

The weird thing is, I swapped my trident z 3200 cl14 in his , adjusted timings( d.o.c.p) and everything seems to run perfectly. No crashing. I put the corsair in mine (home built) w/ Asus maximus hero wifi. Seems to work fine, no video card yet so can't test gamesbut p95, memtest & cinebench pass just fine.

The corsair RAM he received is listed on the ASUS QVL list, Mine is not.

Does anyone have any idea what would be the problem. Should he pay the shipping$50 and send it back for warranty? Just buy new ram? Or is there something else?

[TheBean]

pay for shipping? do they give it back once they fix it? thats pretty expensive because its a new pc that isnt working.

 

edit: can you return the pc for free? return it and buy a new one

Edited July 19, 2019 by Saksham

[191x7]

Passmark Memtest86?

[Xcoool]

@Defiance_1776 just to make sure by ram primary slots you meant a2 and b2 right?

[Defiance_1776]

Correct.  A2 & B2. I also have the trident z in the same slots with no issues, so I don't think the slots are the issue.