AMD System powers off randomly.

[Sushrit_Lawliet]

So I finished building my gaming PC last year, here's the specs: (PS: I don't game, I just needed 1080Ti for Tensorflow GPU)

Processor: AMD Ryzen 2400G 

RAM: 1x16GB HyperX 2133MHz RAM

Mobo: Gigabyte AB350 Gaming 3

Graphics Card: Aorus GTX 1080Ti

PSU: Thermaltake Tough Power 750W

Cooler: COOLER MASTER - LIQUID RGB COOLER MASTERLIQUID ML240L 

 

No overclocks.

All Temps are normal.

I've all the latest drivers and all the GIgabyte Nonsense software loaded

So when I'm using my computer normally, when temps are normal, no overclocks, the system randomly shuts down, you know screen goes blank (Fans stop working, no lights also I get that buzz sound which is heard when you press reset or the system loses power. I've a UPS and it's working perfectly as I've a NAS connected to it, and it never shutdown), and then you can't restart until you switch on and off the PSU once.

 

This happens randomly, no periodic nature.

 

Please help me out. 

[Fasauceome]

12 minutes ago, Sushrit_Lawliet said:

the system randomly shuts down, you know screen goes blank

so not only does the screen turn black, but the fans and everything stop spinning?

 

sounds exactly like a PSU failure, seen it a lot before and the cause was never anything else. The unit you got is likely defective.

[DoctorNick]

32 minutes ago, Sushrit_Lawliet said:

So I finished building my gaming PC last year, here's the specs: (PS: I don't game, I just needed 1080Ti for Tensorflow GPU)

Processor: AMD Ryzen 2400G 

RAM: 1x16GB HyperX 2133MHz RAM

Mobo: Gigabyte AB350 Gaming 3

Graphics Card: Aorus GTX 1080Ti

PSU: Thermaltake Tough Power 750W

Cooler: COOLER MASTER - LIQUID RGB COOLER MASTERLIQUID ML240L 

 

No overclocks.

All Temps are normal.

I've all the latest drivers and all the GIgabyte Nonsense software loaded

So when I'm using my computer normally, when temps are normal, no overclocks, the system randomly shuts down, you know screen goes blank, and then you can't restart until you switch on and off the PSU once.

 

This happens randomly, no periodic nature.

 

Please help me out. 

I'm uncertain if its just the screen that goes blank and cant turn on again? If thats the case update BIOS and use this update on graphics card https://www.nvidia.com/object/nv-uefi-update-x64.html 

[Sushrit_Lawliet]

1 hour ago, DoctorNick said:

I'm uncertain if its just the screen that goes blank and cant turn on again? If thats the case update BIOS and use this update on graphics card https://www.nvidia.com/object/nv-uefi-update-x64.html 

Everything turns off, fans, lights etc. Basically as though there was a power loss.

[Sushrit_Lawliet]

1 hour ago, fasauceome said:

so not only does the screen turn black, but the fans and everything stop spinning?

 

sounds exactly like a PSU failure, seen it a lot before and the cause was never anything else. The unit you got is likely defective.

Everything stops. Alright, it's got 10 years of warranty and is 1 year old now. So hopefully I get a replacement from my vendor.