Android phone not recognized by PC

[Vladimir Enev]

So recently my PC and my laptop stopped recognizing my android phone and my girlfriend's android phone. I cannot access the storage at all. I want to transfer files from my pc to my phone as I've done multiple times before but the two PCs see both phones as a 14MB CD drive. I've enabled the file transfer (MTP) option on both phones. I am using the latest version of Windows 10.

When connected to my girlfriend's laptop which uses windows 8.1 both phones work totally fine. But both my computers don't recognize them and can't access their storage. The problem appears to be driver related as the phones are listed under Other devices as MTP and when I open their properties it says that the drivers for this device are not installed (code 28). I've attached a screenshot.

 

What I've tried so far:

-Troubleshoot the device

-Automatic search for drivers

-Downloading MTP drivers from microsoft (MTP porting kit)

-Downloading drivers for usb connection and installing them via the add legacy hardware option in device manager

-different cables

-different phones

-different USB ports both 2.0 and 3.0

-rollback of windows 10

-totally 100% fresh install of windows 10

-Talking to nokia support (they suggested the MTP drivers)

-enabling usb debugging

-trying to give the phone a Moblie device driver from device manager

[SupaKomputa]

Try this:

https://developer.android.com/studio/run/oem-usb

[Vladimir Enev]

11 minutes ago, SupaKomputa said:

Try this:

https://developer.android.com/studio/run/oem-usb

I've tried it. I downloaded the driver and when I try to install it the way they say here it doesn't work. This is what I get: 

[SupaKomputa]

Have you browsed the file as mentioned in the page?

Automatic driver install won't work, you have to manually assign the driver.

 

[Vladimir Enev]

3 minutes ago, SupaKomputa said:

Have you browsed the file as mentioned in the page?

Automatic driver install won't work, you have to manually assign the driver.

 

Yes, I did it as mentioned.

[SupaKomputa]

Quote

I've done multiple times before but the two PCs see both phones as a 14MB CD drive

What's inside the CD Drive?

I assume you have an driver installer inside.

[Vladimir Enev]

3 minutes ago, SupaKomputa said:

What's inside the CD Drive?

I assume you have an driver installer inside.

Yes it has an .exe driver file inside but after I install it nothing changes.

[SupaKomputa]

restart the pc.

[Vladimir Enev]

2 minutes ago, SupaKomputa said:

restart the pc.

I tried that

[SupaKomputa]

That is so strange, but you can also try transfering through samba or ftp server app wirelessly.

[Vladimir Enev]

I found what the solution is. Turns out I have Windows 10N which for some reason didn't have certain media options. I installed media feature pack from microsoft and now it works fine.