Games keep freezing

Aloukat · June 17, 2019

Hi Guys,

i need your help. I Build a PC for a Friend. It worked everything fine. Since a few Weeks he started having Problems.

First, Ubisoft Games freezed every 30 Minutes. Need to exit with Task Manager.

-> i Tested and the tempratures are fine, nothing seems wrong. Regarding that are only Ubisoft games i thought of Softwareproblems. So we waited for the next U-Play update.

After a while, the Problem steps up. Now the Games are freezing every 10 mins. Now every game Freeze, except Rocket League... Rocket League he can Game 24/7 without problems.

I got this PC here, and done some research. There are only one some perflib and perfnet errors in the event protokoll.

So we updated everything. GPU, AMD Radeon Software, Chipset, BIOS, LAN, Audio, everything.

We tested and it seems to run very well. So he took his PC home.

After a few hours he wrote me, that the problem still exist. But now they freeze every 15 mins.

How should i go on now?

I'm not Sure if it is a Windows/Software or Hardware failure.

I Thought about running a Linux Stick, (POP-OS or something) and Game on Linux to test if the Problem still remains.

- HDD/SSD: i don't think. We moved the games from SSD to HDD and the problem stays.

- Windows Memtest -> nothing found

Ryzen 7 - 2700X

16GB RAM (HyperX Predator 3200)

Gigabyte X470 Aorus Ultra Gaming

GPU: 8GB XFX Radeon Fatboy RX590

650 Watt Seasonic Focus Plus Platin

SpookyCitrus · June 17, 2019

If it has the same problem in Linux then you know it's hardware related. It could be a problem with the CPU or maybe a power issue. If it worked perfectly fine at your house I would suggest testing the power draw if your friend is using a surge protector have him try plugging directly into the wall. I would also test it more extensively at your place just to be sure it doesn't do it there.

Aloukat · June 29, 2019

Thanks for your help. We have pluged the power cord directly to the wall, but that didn't help.

We had now reinstalled Windows, and it looks fine. He had first installed a few games and tested. After 4 hours the error did not show up. So he installed everything back and till a few days it keeps running.

We hope this will continue, and had solved the problem.