LTT Store

[kelly.clubb]

Hey folks, I recently purchased a shirt from the LTT store and was given a tracking number for a shirt I purchased last Friday (6 days ago).  I reside in the US and I didn't expect shipping to be super quick.  I click the link and it takes me to canadapost and says they find no item associated with the number.  I have tried every way I know to reach out to Linus Media but I have got no response via email, twitter, facebook, or web site form email or replying to the number that sent me a SMS of my text order.  I just want to make sure my order wasn't lost in limbo somewhere.  I am unsure how long to expect it to ship to me here in the states, or how long it would before the sender (Linus Media) to ship the product.  If anyone has a more direct contact with a person in the company that I can reach out to figure out something on the order status, I would be very appreciative.  If anyone has info please dm me on this account, or reach out to me on facebook @ https://www.facebook.com/kelly.clubb or twitter @kmclubb.

 

Thank you for any help.

[RobinD]

Hi Kelly ,

I don't work for LTT but they did mention a week ago on the WAN show that they were having tracking issues with Canada post for international orders. 

On the LTT redit page they said this:

Hey, sorry about that! We're still working on getting our support process up to speed so it's possible your emails got a bit lost in the mix.

 

We have found that international shipments can take 2-3 weeks to arrive, so if you're outside of North America you should receive your package within the next week or so. If you haven't received it by the end of next week, follow up with support and we'll figure out a solution for you.

 

It also doesn't help that Canada Post is adding "tracking numbers" that don't do anything to non-tracked shipments... that's a whole other issue. But that is why that link doesn't work for you.

 

Fear not! We may falter at times, but we always make sure that anyone who purchases through our store is satisfied with the final result!

Regards,
Robin


NB: I hope this helps provide so context. I used to work for a clothing company that is in UK,US,CA, who would quote 4-8 buissness days for CA to US by CA post. 

 

[kelly.clubb]

Thank you, I guess an update on their site of the issue would have been nice.  I will just cross my fingers that the order is still on the way.  I just realized I missed last Friday's WAN show cause I was backed up on work.  I guess I got to go back and watch that today lol.

[kelly.clubb]

Just as a follow-up to my post, I got my LTT shirt in the mail today.  If anyone else is wondering about this just be patient and it should ship eventually :P