RMA Help

[Tamesh16]

So i have never sent back hard ware, but my current laptop, i bought last summer, is giving trouble

at first there were driver errors¹ were would crash often but then that eased off as time went on 

then i started to notice power problems², where couldnt detect the power of charger and crash 

but recently , actually this morning saw that battery is fully swollen³, its 99wh battery 

and system is still in warranty, i know i can send it back , but how do i go about doing this ? 

i have the right to request a new laptop right?

given that they were defects in system? 

also i dont have original box it came in would that be a problem ? 

specs for laptop in my signature 

[Skiiwee29]

You need to contact your manufacture of the laptop to start the warranty/RMA process. 

[Slottr]

You'll send an RMA request to dell, then when they approve it they'll they'll walk you through the process

 

You won't need the box

[ddennis002]

2 minutes ago, Tamesh16 said:

So i have never sent back hard ware, but my current laptop, i bought last summer, is giving trouble

at first there were driver errors¹ were would crash often but then that eased off as time went on 

then i started to notice power problems², where couldnt detect the power of charger and crash 

but recently , actually this morning saw that battery is fully swollen³, its 99wh battery 

and system is still in warranty, i know i can send it back , but how do i go about doing this ? 

i have the right to request a new laptop right?

given that they were defects in system? 

also i dont have original box it came in would that be a problem ? 

specs for laptop in my signature 

Contact Dell, they will run you though some troubleshooting and general question. They will give you a ticket number and setup for a box to be sent to your house, it should have instructions on how to pack the laptop into the box and have a return shipping label. Make sure you tell them all the issues not just the swollen battery.

Sometimes they will just pull you storage media and swap it to a different machine. Sometimes they will just fix the issues.

[Tamesh16]

8 minutes ago, ddennis002 said:

Make sure you tell them all the issues not just the swollen battery.

so the thing is , i actually did tell them i was trouble shooting with dell support since i got it, so i can always reference those cases, however i will make sure to bring it up again

 

[Tamesh16]

13 minutes ago, Slottr said:

You'll send an RMA request to dell, then when they approve it they'll they'll walk you through the process

 

You won't need the box

So would i just need to send request to dell support and talk to the service agent about getting it replaced/repaired ? 

and if so everything about my argument seems solid for a rma right ?

also thanks, cause i was worried since i threw the box away every since

[ddennis002]

Just now, Tamesh16 said:

and if so everything about my argument seems solid for a rma right ?

 

Absolutely you shouldn't experience a swollen battery while under warranty, is 100% covered. 

[Tamesh16]

Just now, ddennis002 said:

Absolutely you shouldn't experience a swollen battery while under warranty, is 100% covered. 

Thank you, thats a relief , its a bit heart wrenching, i spent like US $1700 in this machine, so i really just want it to be replaced, so i wont have to worry about these issues anymore 

[ddennis002]

Just now, Tamesh16 said:

Thank you, thats a relief , its a bit heart wrenching, i spent like US $1700 in this machine, so i really just want it to be replaced, so i wont have to worry about these issues anymore 

Yea, I know how you feel years ago I spent $1,400 on a HP and within 3 months i would no longer charge, the 2 usb ports that were direct on the board were dead and the top plate under the mouse button had broke causing the buttons to sink in. I RMA'd it they wanted to charge me almost $300 for everything besides the charging port. I was like FU and fix the charging port only so i can at least use it and threw a big fit at them about it. Got it back and it charged for about a month until it stopped again I contacted them again and threw another fit. They ended up replacing the entire machine besides the two HDDs which they swapped. 

 

That was the first and last HP I will ever buy.

[Tamesh16]

1 minute ago, ddennis002 said:

That was the first and last HP I will ever buy.

I am sorry to hear that, to be honest with alienware i was never expecting these kind of issues, but i guess this comes with  buying hardware in general 

i hope your laptop was usable by then end of all that ordeal 

[Slottr]

12 minutes ago, Tamesh16 said:

So would i just need to send request to dell support and talk to the service agent about getting it replaced/repaired ? 

and if so everything about my argument seems solid for a rma right ?

also thanks, cause i was worried since i threw the box away every since

IIRC, there's a portal you can go to that will let you submit a ticket. Though yeah you can probably talk to an agent.

 

And absolutely! Swollen batteries definitely make you legible for an RMA

[ddennis002]

Just now, Tamesh16 said:

I am sorry to hear that, to be honest with alienware i was never expecting these kind of issues, but i guess this comes with  buying hardware in general 

i hope your laptop was usable by then end of all that ordeal 

It was and I quickly got rid of it not long after I got it back, I ended up going with a Dell 15" 7559 with 4k touch and i7 machine. I have had this laptop for little over 3 years and not one issue and for almost 2 years it was my only PC and it was on 24/7 hosting plex server ect. Has been a great machine.

 

It happens sometimes but I know dell will do you right.

[Tamesh16]

Thank you both for your help, @ddennis002 and @Slottr , i will  contact and start the RMA process, hopefully it all works out for the best 

Cheers Guys !

[ddennis002]

On 4/20/2019 at 11:43 AM, Tamesh16 said:

Thank you both for your help, @ddennis002 and @Slottr , i will  contact and start the RMA process, hopefully it all works out for the best 

Cheers Guys !

Just curious as a follow up @Tamesh16 how did the RMA go?

[Tamesh16]

34 minutes ago, ddennis002 said:

Just curious as a follow up @Tamesh16 how did the RMA go?

It went well actually, they sent a box for me to pack the laptop in and paid for everything, however they chose to repair it instead of replacing 

but i have been using it for a while and its working much better so i didnt really mind

[ddennis002]

2 minutes ago, Tamesh16 said:

It went well actually, they sent a box for me to pack the laptop in and paid for everything, however they chose to repair it instead of replacing 

but i have been using it for a while and its working much better so i didnt really mind

Thats good to hear.

I just ordered a replacement battery for mine it finally won't charge anymore 3 1/2 years old so its defiantly time.