Is this fixable? READ (Z270-WS, Q-code 00)

[Simeon_]

This motherboard was new but damaged in shipping. The CPU pins are all good and I cannot see any damage other than that to the corner. The board is slightly bent but there are no cracks in the board. It looks like it has broken a trace. 

 

I used my i7 6700k to test the board.

The CPU was fully working before and after testing the board.

When turned on, it gave the error 00.

When I pressed CMOS reset it gave the code 13 and the CPU diag LED shone blue. I can only assume that this is due to the damage pictured yet I haven't tried to BIOS flash it. I would be surprised if the corner is the root cause, yet I would appreciate any advice if it is fixable.

 

Thanks

[averagebilly]

1 minute ago, Simeon_ said:

This motherboard was new but damaged in shipping. The CPU pins are all good and I cannot see any damage other than that to the corner. The board is slightly bent but there are no cracks in the board. It looks like it has broken a trace. 

 

I used my i7 6700k to test the board.

The CPU was fully working before and after testing the board.

When turned on, it gave the error 00.

When I pressed CMOS reset it gave the code 13 and the CPU diag LED shone blue. I can only assume that this is due to the damage pictured yet I haven't tried to BIOS flash it. I would be surprised if the corner is the root cause, yet I would appreciate any advice if it is fixable.

 

Thanks

Code 00 almost always is something wrong with the motherboard or cpu. In your case, It's almost certainly the motherboard, as it was damaged in shipping. You should return it for warranty.

[Simeon_]

3 minutes ago, valdyrgramr said:

I mean it probably can be, but you would need the maker to do it probably considering you're missing a portion of the board.  However, they'd probably just swap it for a new one.  You probably should have just returned it.

My bad, I can't return it as I didn't buy it new myself.

EDIT: I could try and get a replacement from ASUS but i don't know how well that would go..

[3 Lions]

It's clear that this board is shot to bits, try and see if Asus will replace it first and if they won't then I'm afraid that you'll have to fork out on a new board. 

Edited March 17, 2019 by LinusTechTipsFanFromDarlo

[.Apex.]

I don't think the chip (broken piece) in the board is the problem, but if the board went through that much amount of force during shipping then something else must have broken..

 

do you have any idea how hard it is to chip and bend a board? especially a board that thick

[.Apex.]

I can also see the SATA ports are messed up and bent