Bought new laptop today: Black Screen is all I see. Please advise.

[Carlos R]

What I have done so far on this computer: 

 

Initial boot and set up while charging 

logged into a gmail account on the default email app

 

rang some bing and google searches 

downloaded chrome and opened three tabs on it 

 

 

 

whats happening now: I turned it on. Logged in with my fingerprint. And all I see is a huge black screen. And the mouse cursor. I can move the mouse cursor. I can use control alt Del to invoke task manager 

that’s it 

 

no desktop in sight 

 

 

what the fuck is going on????

[Streetguru]

1 hour ago, Carlos R said:

 

Just reinstall windows if you can get to bios

 

otherwise return/exchange the laptop

[akialwayz]

1 hour ago, Carlos R said:

 And all I see is a huge black screen. And the mouse cursor. I can move the mouse cursor. I can use control alt Del to invoke task manager 
 

seems to me like a display driver issue or windows update issue.you could

a)if you can open task manager and view it.Go to file-> run new task->type explorer.exe and hit enter and see if it works(if it does do all updates,some times updates clashes with each other).

b)boot into safe mode(google it) and uninstall display drivers and restart.

c)I kind of had similar problem when i reinstalling windows,so here is my advise.First reinstall windows and go through all installation things till you see the desktop,now dont download any programs or anything.let windows download all updates and restart it when it asks.Again after restart let windows download update(trust me there will be some left) and restart again till no updates are left.Now create a restore point(google it),and install graphic drivers(nvidia or amd) and after installation restart and do whatever you want(dwnld rest of the programs you want).