Random System Crashes While Playing Games

[Krazon]

Hi,

 

my system randomly crashes while playing games and restarts automatically, like a hard reboot. It shuts down as if I would hold the power button for 3 seconds and then boots up normally.

I have had this for over a year already and no one seems to be able to help me.

 

The PC has not been built by myself. The company that has built it for me has tried to help me and I have sent back the PC multiple times last year, they never managed to reproduce this system crash.

 

I always have Logitech ARX running so I can always see my GPU Usage, GPU Memory, GPU Temps, CPU Usage, CPU Usage per Core, CPU Temps, RAM Usage and whenever my system crashes the app doesn't update anymore so I can see what temps and load I was at when my system crashed.

I've had crashes at 100% GPU Usage and 100% CPU Usage but also at 50% GPU Usage and 10% CPU Usage. For me this seems to be completely random.

My GPU reaches a max temp of 69°C and my CPU reaches a max temp of 59°C (checked with GPU-Z, CPU-Z and HWMonitor)

Running benchmarks shows no error and they do not crash my system.

 

Activating XMP makes my system even more unstable so does any kind of GPU or CPU Overclock, thus I have disabled everything and Im running on stock settings. Still crashes though.

 

Specs:

Spoiler

 

Windows 10 Pro 64Bit

ASUS ROG MAXIMUS X HERO I BIOS Version 1801

Intel Core i7-8700K (delidded and liquid metal applied)

NZXT Kraken x62

Palit GeForce GTX 1080 Ti Jetstream I GPU connected with 2 cables

G.Skill Trident Z RGB 32GB (2 x 16GB) DDR4-3200MHz

SeaSonic FOCUS Plus Platinum 650W 80+

Crucial MX300 2TB

Seagate SkyHawk 4TB

Cooler Master COSMOS C700P

ASUS ROG SWIFT PG278QR 27.0" 2560x1440 165 Hz Monitor

ASUS VG248QE 24.0" 1920x1080 144 Hz Monitor

Logitech G910 Keyboard

Logitech G502 Mouse

Logitech G633 Headset

AUNA MIC-900B

Tobii Eye Tracker 4C

 

 

Software running while crashing:

Spoiler

 

Discord

Games Launcher depending on the Game I play (Steam, Uplay, Origin, GOG Galaxy, Battle.net, Bethesda Launcher, Epic Games Store, Twitch Desktop)

Spotify

Logitech Gaming Software

Parsec

Tobii Eye Tracking

Dashlane

GlassWire

NZXT CAM

MSI Afterburner

Malwarebytes (Free)

Borderless Gaming

Gif Your Game

GeForce Experience (Overlay disabled)

 

 

Games that crashed my PC:

Spoiler

Warhammer: Vermintide 2

• In DX11 my system always crashes, after 5 min, 30 min or 1 hour, it seems to be random
• In DX12 my system does not crash most of the time or I do not play long enough
• With NVIDIA Overlay enabled while playing Vermintide 2 my system pretty much always crashes in DX11 and DX12
• 2 Weeks ago I could reliably trigger a system crash by trying to load a loadout, but somehow my system fixed it by itself because there was no game update or anything

Anthem:

• System crash after 1 hour of playtime
• Was running flawlessly until I had to start my first expedition. Pressed Launch Mission and right when the loading screen should have come the PC crashed

Killing Floor 2

• Randomly crashed after a random amount of time during playtime (not while loading a map)

Software Inc.

• Too long ago, but I had a savegame that reliably crashed my PC instantly after loading it or a couple seconds to 1 minute after loading it

Warframe

• Only crashed if I OC my GPU
• My system crashes before I even get to the Login Screen, the GPU Usage is at 50% and at 1480MHz

Probably more games that I do not remember at the moment

 

Benchmarks and other utilities I tried so far:

Spoiler

Unigine Heaven 4.0 Free (no loop possible) I No Errors

Unigine 2 Superposition (2 Hours Stresstest) I No Errors

Prime95 (2 Hours Stresstest) I No Errors

Memtest86 (Both RAM sticks at the same time over night) I No Errors

GSmartControl

• SSD Full Scan No Errors
• HDD Quick Scan No Errors (nothing is on my HDD besides captured footage of my games)

Removed my Display Driver with DDU and reinstalled the newest NVIDIA Drivers

 

I hope this is enough information for you and hopefully someone can help me out of this so I can finally play games without the fear of a system crash.

 

Kind regards,

Krazon

[Mister Woof]

your cpu is delidded?

 

i assume overclocked? 

 

probably unstable overclock.

[Krazon]

41 minutes ago, Plutosaurus said:

your cpu is delidded?

 

i assume overclocked? 

 

probably unstable overclock.

It is delidded and I wanted to OC it but it is not overclocked because I don't want to make my system even more unstable. To make it clear: CPU is at stock settings.

[AndreiArgeanu]

It may be some kind of hardware failure but I am unsure, considering your CPU is delidded. You could try swapping parts to see if one of them is at fault. Other than that it could be something similar which happens to me every so often when I play games on my laptop and switch Windows and my laptop just does a BSOD with Video TDR failure. 

 

It's very hard to find a solution for this, and I get how it is but the only solution I see is to swap parts, cheap and compatible and see if anything changes.

 

Overall considering your computers seems to cut out it can't be a video failure, as it could just switch to the on board graphics, it's either CPU or RAM. And it's most likely to be the CPU as therfore mentioned. 

[Krazon]

It was the PSU, as I already knew a year ago but the company that built the PC for me always claimed that it can't be the PSU.

Finally they sent me a 1300W Platinum PSU to test it. And surprise surprise, I'm even able to OC my CPU, GPU and run my RAM with XMP.