bandwidth Lower speed despite having higher bandwidth.

[Newbie0]

Hi, 

My ISP was meant to give me at least 4 mbps. 

 

But recently it’s capped @ 3 mbps. 

 

I went to their office & they literally changed the allocation for my ID from 8 to 10 mbps. 

 

They changed the optical fibre from their office to my home( that's what they said. Not sure), changed the old optical to cat-5 converter & installed something called ONU. 

 

Still I’m getting 3 mbps. 

 

I've got 4 Mbps but that was two months ago. After that not a single bit over 3mbps. 

 

It looks like their changes isn't properly applying. 

 

What’s the issue & how can I fix this?

They can’t figure out the issue. 

 

 

 

( my ISPs networking knowledge is not that good. In some cases I know better than their workers )

 

Thanks.

[Levisallanon]

what are you using to test the speeds?

[Newbie0]

1 hour ago, Levisallanon said:

what are you using to test the speeds?

Different & multiple downloads from reliable sites. 

[Newbie0]

Fixed it. Router was the culprit.