Keyboard&Mouse Issue with Windows 10

TSM_RX7 · December 21, 2018

My Keyboard&Mouse has stopped working with windows 10 so i can't login when i boot and i can only use my keyboard&mouse in my BIOS also when i reset my BIOS my boot order is messed up could someone help me asap thanks

aDoomGuy · December 21, 2018

You should specify which mouse and keyboard. Do you have another mouse and keyboard to try to remove and reinstall drivers if there are any? If they work in BIOS then it seems to me like a driver issue or perhaps something with Windows USB drivers if they use USB.

Or maybe this can help you. Posted on Cnet.

Quote

After spending 5 or 6 hours between 2 different computers at work trying to fix this problem and having our outside IT guy tell me the only way to fix was to reinstall Windows, Microsoft finally released a solution. This problem is being caused by the February 13, 2018 update (KB4074588) and uninstalling the update immediately fixes the problem. Here is Microsoft's link with directions:

https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-february-13-2018-upd

If you have a mouse that still works like I did, you can also uninstall the update by going to Settings > Update and Security > View installed update history > Uninstall updates > then find "Security Update for Microsoft Windows (KB4074588)" and uninstall it.