Incompatible memory?

[FBergeron]

Hi,

 

Recently, I have replaced my 4G RAM memory card by a 8G one. When I boot with the new card, I get a black screen and Windows cannot start.

 

If I check in the BIOS, I can see that my 8G memory is seen with the same speed as the 4G card.  I attempted to run a diagnostic test on the memory but I get the same black screen and nothing happens.

 

I attached a picture showing the 2 memory cards side by side.

 

Can anyone see something that could cause an incompatibility?

 

For information, my computer is a Dell Inspiron 3472.  I know that the new memory card works fine because I have tested it in another computer and this time, Windows runs normally with the additional memory.

 

Thanks!

 

[-rascal-]

Try setting the BIOs settings back to factory defaults, and see if it will start-up properly.

 

Did you check to make sure this DELL PC can support 8GB RAM modules?

[FBergeron]

Hi Rascal,

 

According to Dell Specs page, yes, it does support 8 GB RAM:

 

https://www.dell.com/support/manuals/jp/ja/jpbsd1/inspiron-3472-desktop/inspiron_3472_setupandspecs/memory?guid=guid-0f3cc35e-8c93-4d44-95fa-c85c1052cc2a&lang=en-us

 

I have resetted the BIOS settings back to factory defaults but it doesn't change anything.  If I put back the 4 GB RAM card, it works normally.