Cannot sign into windows after bsod

[ante.kurnik1990]

Hello, so last night i tried to overclock nvidia geforce 940mx using MSI afterburner on my lenovo laptop that i currently use while i wait for all parts for my desktop to arrive and i slowly turned up clock speed and got some nice framerate increase in some games, a little bit later i was really bored and wanted to see how it would handle if i increased clock speed to max that msi afterburner allowed,i was pretty sure that i wont fry gpu since i wasnt increasing voltage and i knew that it would probably just bsod and restart.

 

Once i increased clock to max game just froze and i managed to alt tab to msi afterburner but it was not responding so i opened task manager and process called system interrupts was eating 99% of CPU and after about 30 seconds windows 10 crashed and showed BSOD.

Now, i had experience crashing few of my older laptops by overclocking gpu and if it bsods it just restarts and boots up normaly without overclock, but this time was different.

 

Once laptop restarted i got to windows login screen but whenever i type in my password on any of my accounts i following error message: "The User Profile Service failed the sign-in. User profile cannot be loaded."

 

I tried in safe mode and i can enter all accounts in safe mode but in normal mode i cannot access any of my accounts

 

I am 99% sure gpu is fine and not damaged cause windows actually boots without issue its just that no user account can be loaded

 

Is there any solution to this that does not involve windows reinstall, i really need it working in about 1 or 2 days but i dont have spare HDD to backup my data and ordering new hdd it would take like a week to arrive so reinstall is not an option right now

 

I also dont have any backup image or restore point

 

Thanks in advance

[LukeSavenije]

you could install windows over the old one, but you'll have to re-install your programs, and you could potentially lose data

[YaBoiWill]

Are you signing into a local account? 

Sometimes I had the problem at college when the profile wouldn't load because of an issue with the network connection. 

Try plugging in an ethernet if it isn't a local account and try again 

[ante.kurnik1990]

2 minutes ago, LukeSavenije said:

you could install windows over the old one, but you'll have to re-install your programs, and you could potentially lose data

That is not an option right now because of potentional data loss unfortuantly

I once reinstalled windows over old one and it broke many programs so i really cannot risk that happening again

 

Is there any other way, i once had computer with huge issues with firewall, windows defender not working and even every antivurs wouldnt work and everywhere i looked people said only option was reinstall, but i managed to find online how to manually fix it, it worked but it included much digging in system files and registry but in the end it worked

 

I hope there is a way to fix this too without reinstall even if it requiers heavy digging trough system files and manually editing registry, i dont mind if i have to do that just if it works

[ante.kurnik1990]

4 minutes ago, YaBoiWill said:

Are you signing into a local account? 

Sometimes I had the problem at college when the profile wouldn't load because of an issue with the network connection. 

Try plugging in an ethernet if it isn't a local account and try again 

Yes local account and also i am constantly connected trough ethernet cable and sometimes wifi, it happened after bsod caused by gpu overclock

 

I guess windows decided to corrupt itself, i just hope there is a way to manually fix it

 

Edit: Also, it works in safe mode without any problems

[LukeSavenije]

well, a easy one then, tried to go back to an older version yet?

[MangetsuNeko]

Perhaps the user profile got corrupted? You can try this tutorial out: https://www.eightforums.com/threads/user-profile-service-failed-the-sign-in-fix-in-windows-8.38838/

[ante.kurnik1990]

4 minutes ago, LukeSavenije said:

well, a easy one then, tried to go back to an older version yet?

You mean older version of windows?

 

I do not have any backups or system restore images

[ixi_your_face]

Have you checked to see if your keyboard region has maybe reset? I can see that causing issues if the password has special charicters like #, ", @ or £.

 

Failing that, look up UBCD, it has a tool called Offline NT password & registry editor. Give that a try. I've not used it since at least win7 so idk if it still works for 10, but i'm guessing it'll work (hopefully)

 

 

Also keep UBCD, super useful. 

 

afterthought edit: 

 

This will only work for local accounts, just incase someone comes along later on

[ante.kurnik1990]

4 minutes ago, MangetsuNeko said:

Perhaps the user profile got corrupted? You can try this tutorial out: https://www.eightforums.com/threads/user-profile-service-failed-the-sign-in-fix-in-windows-8.38838/

Thanks, i will try this now and let you know if it works, all 5 of my accounts give me same error so hope this will help

[ante.kurnik1990]

Just now, ixi_your_face said:

Have you checked to see if your keyboard region has maybe reset? I can see that causing issues if the password has special charicters like #, ", @ or £.

 

Failing that, look up UBCD, it has a tool called Offline NT password & registry editor. Give that a try. I've not used it since at least win7 so idk if it still works for 10, but i'm guessing it'll work (hopefully)

 

 

Also keep UBCD, super useful. 

Keyboard region stayed the same, i can login to any account in safe mode without problems but as soon as i exit safe mode the issue is back

 

I will try UBCD, thanks

[GoodBytes]

5 minutes ago, ante.kurnik1990 said:

Once i increased clock to max game just froze and i managed to alt tab to msi afterburner but it was not responding so i opened task manager and process called system interrupts was eating 99% of CPU and after about 30 seconds windows 10 crashed and showed BSOD.

System Interrupts is not actually a process, but it appears as one as Task Manager wants to give you that information. It gives you all the hardware interrupts happening on your CPU. Interrupts occurs when the CPU needs to stop to handle something else.. say moving your mouse (well, mouse/keyboard interrupts are executed in fractions of seconds, so you won't see anything). But in this case, you probably have the GPU  that was going crazy on the CPU.

 

5 minutes ago, ante.kurnik1990 said:

Once laptop restarted i got to windows login screen but whenever i type in my password on any of my accounts i following error message: "The User Profile Service failed the sign-in. User profile cannot be loaded."

Your account profile was corrupted.

You most likely has a corruption in HKEY_CURRENT_USER for the affected accounts (the registry hive located in: C:\Users\<Account Name>\NTUSER.DAT. The file is hidden).

 

Here are your options:

• Try and do a System Restore to bring your system back in time before the crash (personal files should not be affected). So, boot from Windows disk/USB, then pick "repair..." instead of "Install", then in the menu that will follow (varies based on the version of Windows you have) you see  "System Restore", select it, and pick a date/time before the crash.
   
• If the above does not help, or don't want to do the above or can't (say you disabled System Restore), you will need to go in Safe Mode, where now a temporary account will be created as you login, and from there you can create a new account on the system, and transfer your stuff from the old to new account, Now, you should be able to login to that new account.

 

[ixi_your_face]

1 minute ago, ante.kurnik1990 said:

Keyboard region stayed the same, i can login to any account in safe mode without problems but as soon as i exit safe mode the issue is back

 

I will try UBCD, thanks

well if you can get into it in safe mode; prolly just change the password in there, that'll be easier.

[NinJake]

I haven't used UBCD but use Hirens boot cd all the time for issues such as this. Give that a try and if all else fails, get a live linux distro on a USB and while you're in linux, you can still access all of your files that you need to backup and save before going for a fresh install of Windows.

[GoodBytes]

Just now, ixi_your_face said:

well if you can get into it in safe mode; prolly just change the password in there, that'll be easier.

The error message is not that the password is wrong, but rather that the account can't be loaded.

[ante.kurnik1990]

13 minutes ago, GoodBytes said:

System Interrupts is not actually a process, but it appears as one as Task Manager wants to give you that information. It gives you all the hardware interrupts happening on your CPU. Interrupts occurs when the CPU needs to stop to handle something else.. say moving your mouse (well, mouse/keyboard interrupts are executed in fractions of seconds, so you won't see anything). But in this case, you probably have the GPU  that was going crazy on the CPU.

 

Your account profile was corrupted.

You most likely has a corruption in HKEY_CURRENT_USER for the affected accounts (the registry hive located in: C:\Users\<Account Name>\NTUSER.DAT. The file is hidden).

 

Here are your options:

• Try and do a System Restore to bring your system back in time before the crash (personal files should not be affected). So, boot from Windows disk/USB, then pick "repair..." instead of "Install", then in the menu that will follow (varies based on the version of Windows you have) you see  "System Restore", select it, and pick a date/time before the crash.
   
• If the above does not help, or don't want to do the above or can't (say you disabled System Restore), you will need to go in Safe Mode, where now a temporary account will be created as you login, and from there you can create a new account on the system, and transfer your stuff from the old to new account, Now, you should be able to login to that new account.

 

Thanks, i do not have any restore point so i guess that i disabled it at some point in time, i am currently trying solution from link that @MangetsuNeko posted and if that does not work then i will try what you said and create new account from safe mode and just transfer my files to it

 

Btw, i dont see any temporary account in safe mode, when i enter safe mode i can sign-in to any account and it works without error

 

 

[MangetsuNeko]

You can sign into your user account while in safe mode?

Interesting. Once you're in safe mode, open services.msc from the start menu search (or do WindowsKey + R and type in services.msc).

From the services window, check and make sure that the User Profile Service is started and configured to start automatically.

 

 

 

Running a check disk and a system file check wouldn't hurt either if something is corrupted... (Run from a cmd as admin)

chkdsk :C /f /r

sfc /scannow

[GoodBytes]

15 minutes ago, ante.kurnik1990 said:

Thanks, i do not have any restore point so i guess that i disabled it at some point in time, i am currently trying solution from link that @MangetsuNeko posted and if that does not work then i will try what you said and create new account from safe mode and just transfer my files to it

 

Btw, i dont see any temporary account in safe mode, when i enter safe mode i can sign-in to any account and it works without error

 

 

You are on a temporary account in Safe Mode, You have an alert that indicates the case.

You can confirm this by going to C:\Users\, and you'll see a folder called "TEMP".

 

[ante.kurnik1990]

10 minutes ago, MangetsuNeko said:

You can sign into your user account while in safe mode?

Interesting. Once you're in safe mode, open services.msc from the start menu search (or do WindowsKey + R and type in services.msc).

From the services window, check and make sure that the User Profile Service is started and configured to start automatically.

 

 

 

Running a check disk and a system file check wouldn't hurt either if something is corrupted... (Run from a cmd as admin)

chkdsk :C /f /r

sfc /scannow

Yes, i have just now tested every single account one by one in safe mode and and each loads perfectly to its desktop and works, i have checked user profile service in safe mode and it runs in safe mode and is set to startup type automatic

 

I will try to create new account in safe mode to see if that one will work after exiting safe mode

 

i will try check disk later, disk check cannot cause any data loss or corrupted files right?

[ante.kurnik1990]

10 minutes ago, GoodBytes said:

You are on a temporary account in Safe Mode, You have an alert that indicates the case.

You can confirm this by going to C:\Users\, and you'll see a folder called "TEMP".

 

I checked C:\Users and there is no TEMP folder and it shows desktop icons and everything of my account

 

When i restart to safe mode it gives me list of accounts and i can choose any account and if i choose my account called "Ante" i get desktp and all files of that account and if i choose another account for example "ante work" then i get desktop and files of that account and for some reason there is no TEMP folder for temporary safe mode account in C:\Users

 

Edit: forgot to mention, i didnt get any alert about temporary account for some reason

[ante.kurnik1990]

Okay, so i tried to create new account from safe mode and just transfer my data to it but even newly created account does not work and gives same error message

 

Like all other accounts i can sign into it in safe mode but not outside of safe mode and when in safe mode all accounts work normally but the new account that i created trough safe mode also works in safe mode only but it works only partially, on the fresh created account start menu wont even open when i click on it

 

I also noticed that i sometimes get a little bit different error message, first error message that i posted here is "The User Profile Service failed the sign-in. User profile cannot be loaded."

 

but sometimes instade of that message i get The ProfSvc ailed the sign-in. User profile cannot be loaded.

[ante.kurnik1990]

1 hour ago, GoodBytes said:

System Interrupts is not actually a process, but it appears as one as Task Manager wants to give you that information. It gives you all the hardware interrupts happening on your CPU. Interrupts occurs when the CPU needs to stop to handle something else.. say moving your mouse (well, mouse/keyboard interrupts are executed in fractions of seconds, so you won't see anything). But in this case, you probably have the GPU  that was going crazy on the CPU.

 

Your account profile was corrupted.

You most likely has a corruption in HKEY_CURRENT_USER for the affected accounts (the registry hive located in: C:\Users\<Account Name>\NTUSER.DAT. The file is hidden).

 

Here are your options:

• Try and do a System Restore to bring your system back in time before the crash (personal files should not be affected). So, boot from Windows disk/USB, then pick "repair..." instead of "Install", then in the menu that will follow (varies based on the version of Windows you have) you see  "System Restore", select it, and pick a date/time before the crash.
   
• If the above does not help, or don't want to do the above or can't (say you disabled System Restore), you will need to go in Safe Mode, where now a temporary account will be created as you login, and from there you can create a new account on the system, and transfer your stuff from the old to new account, Now, you should be able to login to that new account.

 

I have tried to create new account like you said in this post but same error occurs when trying sign-in to freshly created account

[GoodBytes]

32 minutes ago, ante.kurnik1990 said:

I checked C:\Users and there is no TEMP folder and it shows desktop icons and everything of my account

 

When i restart to safe mode it gives me list of accounts and i can choose any account and if i choose my account called "Ante" i get desktp and all files of that account and if i choose another account for example "ante work" then i get desktop and files of that account and for some reason there is no TEMP folder for temporary safe mode account in C:\Users

 

Edit: forgot to mention, i didnt get any alert about temporary account for some reason

Oh I think I see what happened.

 

In Safe Mode, in your account, open the registry editor (regedit), and go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

(Windows 10, you can copy and paste the URL in the url bar at the top of the registry editor)

 

Under that location, you should see a few S-1-5..... folders (actually called "keys" if we were to use proper terminology, as the registry is a database),

Select each of them, one by one, and look if you have an entry called "ProfileImagePath" (not all of them will have it), it will have the value of a path to the account, like: C:\Users\Ante.Kunick1990\ (just an example). Make sure that the paths looks correct, and that the entry is not empty or has random characters or something.

 

Then repeat the process for another variable called RefCount, but this time, make sure it is set to 0. If its not, double click on it, and you can set the value to 0.

 

If you see any folders under ProfileList "folder" that ends with ".bak" after (example: S-1-5-21-1390401122-214329310-1351184415-3002.bak) , let me know.

[MangetsuNeko]

32 minutes ago, ante.kurnik1990 said:

Yes, i have just now tested every single account one by one in safe mode and and each loads perfectly to its desktop and works, i have checked user profile service in safe mode and it runs in safe mode and is set to startup type automatic

 

I will try to create new account in safe mode to see if that one will work after exiting safe mode

 

i will try check disk later, disk check cannot cause any data loss or corrupted files right?

Okay - Thanks for verifying. chkdsk is generally safe and can help repair data. If you have a drive that has file corruption that is beyond repair or bad sectors that are beyond repair, chkdsk won't be able to do anything for you in that case. I would still recommend checking the registry if you haven't yet done so. Easy to see any profiles here that end in .bak is a dead giveaway that the problem was a corrupted/improperly deleted profile.

[MangetsuNeko]

2 minutes ago, GoodBytes said:

Oh I think I see what happened.

 

In Safe Mode, in your account, open the registry editor (regedit), and go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

(Windows 10, you can copy and paste the URL in the url bar at the top of the registry editor)

 

Under that location, you should see a few S-1-5..... folders (actually called "keys" if we were to use proper terminology, as the registry is a database),

Select each of them, one by one, and look if you have an entry called "ProfileImagePath" (not all of them will have it), it will have the value of a path to the account, like: C:\Users\Ante.Kunick1990\ (just an example). Make sure that the paths looks correct, and that the entry is not empty or has random characters or something.

 

Then repeat the process for another variable called RefCount, but this time, make sure it is set to 0. If its not, double click on it, and you can set the value to 0.

 

If you see any folders under ProfileList "folder" that ends with ".bak" after (example: S-1-5-21-1390401122-214329310-1351184415-3002.bak) , let me know.

To elaborate on what GoodBytes said (Since I already had it typed and was about to post this anyways)

 

 

1. Open the Registy Editor (regedit.exe) and go to the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList;
2. In the list of the registry key tree there will be several sections with long names starting with S-1-5. Each such section corresponds to a single user profile. To determine which profile belongs to a specific user, you need to look at the value of the ProfileImagePath parameter. In our example, you can see that key S-1-5-21-3650440056-3766451173-3310994491-1001 corresponds to the root user (C:\Users\root). Check that this folder exists on the disk;
   
3. If you find your user and the name of the registry key doesn’t end with .bak, change the value of the DWORD 32-bit parameters State and RefCount to 0 (if these parameters are missing, create them manually);
4. If the profile tree for your profile has two sections, one of which ends in .bak, you need to rename in the registry the main section to .bak, and .bak to the main section. If there is only a key with .bak, simply remove this extension;
   
5. Verify that the value of the RefCount and State parameters is 0;
6. Restart the computer. In most cases this should fix the problem with the damaged user’s profile.

If this doesn’t help, the official documentation Microsoft recommends to create a new account and copy the profile data there.