Need Help With Computer Suddenly Shuts down

[yu_tsuu]

The PC shuts down when playing video games, the problem occurs regularly though not always. The problem started since the day i got the PC. The thermals are pretty normal with the GPU averaging about 60 celsius and the CPU 70 celsius. I ran multiple benchmarks stressing the GPU and CPU to their limits for hours yet the PC did not shut down, it happens only during games.
my specs are:
CPU: Ryzen 5 3600
GPU: RX5700XT MSI MECH
MB: ASROCK B450M-HDV R4.0
RAM: 8*2 ADATA XPG Z1 3200MHZ
PSU: EVGA 700 W1, 80+ WHITE 700W
FULLY DETAILED SPECS: https://filebin.net/zzvsybrbo238qs9r/Report.htm?t=0t2d7yq7

some of the solutions i tried with no avail:
Full disassembly and reassembly for the parts to make sure nothing is loose.
New thermal paste for the cpu...did not help as well.
New cable for the psu.
Tried several operating systems (windows7, 8.1 and now 10).
PLEASE HELP ME PEOPLE
if there are any information about the PC that I forgot to mention just tell me and i will answer

Edited September 28, 2020 by yu_tsuu

[Slottr]

Please post a different link. Shortened URLs are forbidden.

[yu_tsuu]

2 minutes ago, Slottr said:

Please post a different link. Shortened URLs are forbidden.

done

[Slottr]

9 minutes ago, yu_tsuu said:

The thermals are pretty normal with the GPU averaging about 60 celsius and the CPU 70 celsius

Is that in game?

 

I'm gonna say its thermals or your power supply

[Abdullah Bhutta]

14 minutes ago, yu_tsuu said:

The PC shuts down when playing video games, the problem occurs regularly though not always. The problem started since the day i got the PC. The thermals are pretty normal with the GPU averaging about 60 celsius and the CPU 70 celsius. I ran multiple benchmarks stressing the GPU and CPU to their limits for hours yet the PC did not shut down, it happens only during games.
my specs are:
CPU: Ryzen 5 3600
GPU: RX5700XT MSI MECH
MB: ASROCK B450M-HDV R4.0
RAM: 8*2 ADATA XPG Z1 3200MHZ
PSU: EVGA 700 W1, 80+ WHITE 700W
FULLY DETAILED SPECS: https://filebin.net/zzvsybrbo238qs9r/Report.htm?t=0t2d7yq7

some of the solutions i tried with no avail:
Full disassembly and reassembly for the parts to make sure nothing is loose.
New thermal paste for the cpu...did not help as well.
New cable for the psu.
Tried several operating systems (windows7, 8.1 and now 10).
PLEASE HELP ME PEOPLE
if there are any information about the PC that I forgot to mention just tell me and i will answer

Is the problem with only 1 game or multiple games?

[Abdullah Bhutta]

15 minutes ago, Slottr said:

Please post a different link. Shortened URLs are forbidden.

You guys also make use of shortened URLs on videos descriptions.

Why not just paste the exact link. Huh

(DONT MIND ME SAYING)

[yu_tsuu]

5 minutes ago, Abdullah Bhutta said:

Is the problem with only 1 game or multiple games?

ALWAYS happens on Far Cry 5 but rarely on witcher 3
never happens on casual games like civilization 6 
happened only one time on doom eternal and never again

[Abdullah Bhutta]

Just now, yu_tsuu said:

ALWAYS happens on Far Cry 5 but rarely on witcher 3
never happens on casual games like civilization 6 
happened only one time on doom eternal and never again

I think that you should do a reinstall of the OS and the games and also run antivirus scan with MALWARE BYTES

[yu_tsuu]

11 minutes ago, Slottr said:

Is that in game?

 

I'm gonna say its thermals or your power supply

yes those thermals are on games, 
the idle thermals are about 35 celsius for the gpu and 40 on the cpu 

[yu_tsuu]

Just now, Abdullah Bhutta said:

I think that you should do a reinstall of the OS and the games and also run antivirus scan with MALWARE BYTES

as mentioned in the post, i tried 3 operating systems, are you sure that i should do it for a fourth time?

[Slottr]

5 minutes ago, Abdullah Bhutta said:

You guys also make use of shortened URLs on videos descriptions.

Why not just paste the exact link. Huh

(DONT MIND ME SAYING)

We can be fine with LMG posting whatever seeing that they are a trustworthy resource. Having people with possible malicious intent posting shortened links is not something we want.

If you have issues with this, you can feel free to DM one of us or LMG staff.

 

1 minute ago, yu_tsuu said:

yes those thermals are on games, 
the idle thermals are about 35 celsius for the gpu and 40 on the cpu 

I would like to put blame on your board or psu then. Have you done any overclocking or voltage changes? Clockspeed changes?

[Abdullah Bhutta]

Just now, yu_tsuu said:

as mentioned in the post, i tried 3 operating systems, are you sure that i should do it for a fourth time?

No, have you done a reinstall of the games every time? or not 

[Slottr]

1 minute ago, yu_tsuu said:

as mentioned in the post, i tried 3 operating systems, are you sure that i should do it for a fourth time?

Don't. There's no point.

[yu_tsuu]

1 minute ago, Slottr said:

We can be fine with LMG posting whatever seeing that they are a trustworthy resource. Having people with possible malicious intent posting shortened links is not something we want.

If you have issues with this, you can feel free to DM one of us or LMG staff.

 

I would like to put blame on your board or psu then. Have you done any overclocking or voltage changes? Clockspeed changes?

i don't think that i have done any overclocking but just to be sure, if i un-overclock would that help? if so, how can i do it, the internet does not help much since every computer is different

[yu_tsuu]

3 minutes ago, Abdullah Bhutta said:

No, have you done a reinstall of the games every time? or not 

every time i change the operating system, every single game gets deleted so i have to reinstall it again. so yes, i reinstalled my games. several times with every os change

[Abdullah Bhutta]

Just now, yu_tsuu said:

i don't think that i have done any overclocking but just to be sure, if i un-overclock would that help? if so, how can i do it, the internet does not help much since every computer is different

As your Cpu can do a Max Boost of 4.2 Ghz. See if the clock are higher or lower or same when on load. if higher then its overclocking and you can disable it in the bios

[Slottr]

1 minute ago, yu_tsuu said:

i don't think that i have done any overclocking but just to be sure, if i un-overclock would that help? if so, how can i do it, the internet does not help much since every computer is different

Actually nevermind that. Try this first

 

Run DDU, and reinstall an older version of your gpu drivers.

[yu_tsuu]

1 minute ago, Slottr said:

Actually nevermind that. Try this first

 

Run DDU, and reinstall an older version of your gpu drivers.

i did this in august i had 20.8.1 gpu drivers 
went back to 20.4.1 drivers but i had massive frame drops and now i'm settled on 20.9.1 drivers

[Abdullah Bhutta]

1 minute ago, yu_tsuu said:

i did this in august i had 20.8.1 gpu drivers 
went back to 20.4.1 drivers but i had massive frame drops and now i'm settled on 20.9.1 drivers

Was it Shutting down then?

[yu_tsuu]

1 minute ago, Abdullah Bhutta said:

Was it Shutting down then?

ALWAYS. Since the day i got the PC 

 

I'm almost sure that it is a hardware related problem

[Abdullah Bhutta]

Just now, yu_tsuu said:

ALWAYS. Since the day i got the PC 

 

I'm almost sure that it is a hardware related problem

Its definitely the hardware fault.

Try changing the PSU

[yu_tsuu]

1 minute ago, Abdullah Bhutta said:

Its definitely the hardware fault.

Try changing the PSU

some people said that the power supply being 80+ white rated means that it is a bad psu, it might be the reason. I will try a new power supply and update this post if the problem gets resolved. thanks for the help.

[Abdullah Bhutta]

1 minute ago, yu_tsuu said:

some people said that the power supply being 80+ white rated means that it is a bad psu, it might be the reason. I will try a new power supply and update this post if the problem gets resolved. thanks for the help.

Glad to help...waiting for you update