OnePlus 5T - Inconsistent wake lock screen notifications on certain apps (delayed or never shown)

[Travercraig]

 

I should preface this by saying this is a long post that has a lot of screenshots.

 

For months possibly a year, I’ve been having an issue with certain apps where notifications either do not appear at all or are very delayed on the lock screen. Sometimes they do appear without delay, but it's very inconsistent. The delay can be anywhere from 20 min to 2 hours

 

Often times when notifications don’t appear on the lock screen they appear as soon as I unlock the phone or open the app.

 

The apps in question are Twitch TV and Discord. However WhatsApp and my Text message notifications never have any problems, I always see them on time and they wake up the lock screen.

 

My phone is a One Plus 5T that runs the stock One Plus android OS. I should also note that I only use Wi-Fi and not mobile data such as 4G.

 

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Things I’ve tried:

 

There are a number of things I’ve tried which I will list here.

 

Twitch in app mobile notifications:

• Ensured that when a streamer goes live I get notifications

• Ensured push notifications are enabled

 

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Twitch app phone settings:

• Battery usage → Background restriction = disabled

• Battery usage → Battery optimisation = not optimised

• App data usage → Background data = enabled

• App data usage → Unrestricted data usage = enabled

• Notifications → Show notifications = everything enabled

   

 

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Battery Phone Settings:

• Battery optimisation → Advanced → Deep optimisation = disabled

• Battery optimisation → Advanced → Sleep standby optimisation = disabled

• Battery → Adaptive battery = off

   

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Other phone settings:

• Ambient display → New notifications = enabled

• Notifications → On lock screen = enabled

• System → Recent app management = normal clear

• Developer options → Standby apps = Twitch ACTIVE

     

 

 

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Google Services Framework phone settings:

• Battery usage → Background restriction = disabled

• Battery usage → Battery optimisation = no way to not optimise

• Notifications → Show notifications = everything enabled

• App Permissions → Read instant messages = enabled

• App Permissions → Write instant messages = enabled

   

 

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Misc:

• Locked twitch app to always run in the background (courtesy of this post)

• Installed push notifications fixer app

• Tried to find a setting for each app that’s not on my phone (I think you need a later one plus model for these settings), courtesy of this post.

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Conclusion:

None of the things I’ve tried have made any difference so far. I have no idea if it’s the apps, android or a one plus specific issue. If it’s a one plus specific issue I might be able to root the phone and install a custom ROM but that is an absolute last resort.

 

A lot of people say OnePlus phones have overly aggressive memory mananagement, so that could be a factor.

 

Any help would be appreciated.

 

Thanks.

[KenTees]

I'm sure this isn't what you want to hear but that's just OxygenOS... well... being OxygenOS.

 

My OnePlus 7 Pro isn't much better. The difference being, when I unlock the phone, notifications decide it's go time.

 

What I'm suspecting is that the phone eventually decides to go into some sort of deep sleep and kills everything it deems unimportant, which is basically everything. When it wakes up for whatever reason (e.g. decides to sync something or wakes up from user input), it pulls notifications from a queue.

 

OnePlus is rated the worst offender on https://dontkillmyapp.com/. I recommend you read into the OnePlus page and see what you haven't disabled or enabled, but quickly glancing over it, you seem to have done most of the things the website recommends. They also have some sort of benchmark app if you want to give it a try. If none of those suggestions work, maybe going the custom ROM route might be your only saving grace, especially with Android 11, Google plans to allow users to be notified, on a system level, that an app has been killed, but I highly doubt custom ROMs would be that strict, where you would need this feature.

 

By the way, it looks you haven't upgraded to the OxygenOS 10 update, you could give that a try, provided that you're fine with having to factory reset the device after the upgrade, or else the phone will not run as well as it potentially could.

 

RIP Reckful

[Travercraig]

On 8/15/2020 at 12:16 AM, KenTees said:

I'm sure this isn't what you want to hear but that's just OxygenOS... well... being OxygenOS.

 

My OnePlus 7 Pro isn't much better. The difference being, when I unlock the phone, notifications decide it's go time.

 

What I'm suspecting is that the phone eventually decides to go into some sort of deep sleep and kills everything it deems unimportant, which is basically everything. When it wakes up for whatever reason (e.g. decides to sync something or wakes up from user input), it pulls notifications from a queue.

 

OnePlus is rated the worst offender on https://dontkillmyapp.com/. I recommend you read into the OnePlus page and see what you haven't disabled or enabled, but quickly glancing over it, you seem to have done most of the things the website recommends. They also have some sort of benchmark app if you want to give it a try. If none of those suggestions work, maybe going the custom ROM route might be your only saving grace, especially with Android 11, Google plans to allow users to be notified, on a system level, that an app has been killed, but I highly doubt custom ROMs would be that strict, where you would need this feature.

 

By the way, it looks you haven't upgraded to the OxygenOS 10 update, you could give that a try, provided that you're fine with having to factory reset the device after the upgrade, or else the phone will not run as well as it potentially could.

 

RIP Reckful

Thank you for your answer that has given me a bit more insight. That website you linked is very interesting, it does seem like it's a Oxygen OS issue then. I'll do a bit of further investigation now I know about this website. Also, I would update to OxygenOS 10 but I don't think OnePlus has released it yet for my 5T, so I'm not sure If I could. Any ideas?