Corsair M90 Issues - Does not turn on with reset

[jaypro]

Hey. I have an odd issue that I can't figure out. I'll explain the issue and then explain what I have tried and hopefully someone will know what to do.

Issue:

Every time I turn on my computer, the mouse does not turn on. I've tried different USB ports, but it still does not turn on.

However, I am able to get the mouse working again by completely uninstalling all of the drivers, installing the drivers, running the firmware update, and then it works again.

I am not talking about my programmable keys not working, or the profiles. I mean every click on the mouse, and even the mouse itself, does not turn on with my computer. This is odd to me because I've never seen a mouse that was not at least partially "plug-and-play".

Also, I have to unplug and replug the USB port just so the computer notices the device, and then the device will fail to install after I plug it in.

This is a brand new mouse that I just bought, so an important thing I wish to know is that if it is some software issue, or is it a hardware issue, because I am still in my "return" window where I can just return it, rather than RMA.

[unidentical]

Try it on a different computer, if you get the same thing(which I suspect you will): RMA. If not, then that is a very peculiar problem indeed, and you will need to provide details on you PC (motherboard, OS, etc.)

[Dexterity]

^what he said. try it on a different computer
if the problem is really bad and a waste of time, just return it for a different mouse. or exchange it.

[That Norwegian Guy]

Do you have Windows 8? Many many gaming mice have trouble with Windows 8. Windows 8 does not permit unsigned drivers at all. For you to be able to use a unit with unsigned drivers you have to enable test mode and sign it yourself, manually. My advice is use Windows 7 until Microsoft gets enough complaints to fix their hack job.

[Morris Cai]

I have the same problem as well. My M90 worked for a few hours and It crashed. The lighting effects don't even turn on so I'm suspecting that it isn't a driver issue and there's something else up with it.

[jaypro]

When the mouse is working, I actually like the ergonomic-ness and the buttons.  So from what most of you are saying, it's probably an issue with this particular mouse and not all M90s.  I'll probably go exchange it when I have the time.

 

I have tried it on different computers, but each has its own "issue"

 

1. I tried my laptop, but it is running Windows 8, and I spent a long time booting in "unsafe" mode to install the drivers and still had issues.

2. I tried a university public computer - it lit up but only movement worked and basic keys (not even scroll wheel), which was extremely odd because no admistrator rights and yadayada.

 

I bought it from Fry's - Does anyone know if I bring it to Fry's they have computers there that can test whether I have a faulty mouse or if I just have unsupported equipment.

 

 

Just in case:
 

Motherboard: Asus Rampage III Formula - BIOS Version 0903.

OS: Windows 7 Professional x64

[mgsstar]

Frys should have computers on display and you should be able to test the mouse on those computers and you can request a return if it doesn`t work.