Alright so I got this laptop (Asus Vivobook model: X512FA with a single audio jack, with is Audio and Microphone combined) for school and I realized I'm able to play some games on it. So I went out and bought some earbuds with a mic on it and I have had them work on a PC before for discord. Well they didnt work, so I though maybe it was a defective mic or something even tho when I plug it in it prompts me I choose the headset option I can hear audio but the mic doesn't work. Ive un-installed and re-installed the drivers, checked all settings and properties made sure were good still nothing. So i thought it was that inline mic, I went out and the Hyper X Stingers and same thing re did the process could hear audio but no mic input and now I cant even get the built-in microphone in the webcam to work. I've been at this for a week now and still can't figure it out. I need some other input other than my own brain and random articles on the internet. The laptop is brand new as I got it for school on the 1st day, I really don't want them to send it away on warranty and be out a pc for a period of time as being in IT we need our laptops for programming and consoling into switches and routers and much more stuff.
I feel ashamed as I'am taking IT System Administrator and I can't fix it and can't seem to figure out the problem the only thing I can think of to get this to work without sending it away is to plug the 4-pole 3.5mm jack into a dual adapter and then into a dual to USB adapter to try and get a headset to work.
Thank you in advance,
**Update** Is something like this worth looking into, to possibly fix my issue.