Exchange problems and local users PST/NK2

[Pydrex]

Hello LTT forums,

 

Over the last couple of days one of our admin accounts emails corrupted, luckly we had a backup of the .pst and imported all the email in and remade the exchange account.

 

The problem we have now is all of our users are on "Cached" mode (150+ users) meaning they're sitll getting the old link back to that email for example the username used to be support but now it is support3 so if a user emails support@ourdomain.com internally they get a bounce back, If we delete the NK2/PST (Using a Office 2003/2010 mix) then they can send email to the right user or if they select this user from the global book that will work too.

 

We have found if we email a user they can then reply and communication between the two partys will be fixed as the NK2/PST would have updated with the new path back.

 

Does anyone know of a way to force everyone to update to the newest paths? We have tried updating the GAB but that doesn't work as it is the stored email which drops down when you type "Sup" it suggests "support@ourdomain.com" but infact that is a old exchange string and doesn't have a way back.

 

 

If anyone has any idea's how we could resolve this without emails each user and getting them to reply.

 

 

Thanks

[Pydrex]

IMCEAEX-_O=OURDOMAIN_OU=First+20administrative+20group_cn=recipients_cn=support@ourdomain.com

 

This route should be IMCEAEX-_O=OURDOMAIN_OU=First+20administrative+20group_cn=recipients_cn=support3@ourdomain.com as thats how the exchange string now has it.

[SlayerOfHellWyrm]

I have officially seen the first intimidating (to me) post on here... Unfortunately, I don't start my Windows Mail and Web Server course until Sept. 2nd, so I will be utterly useless for this issue until then... Congrats on making me a tad afraid of that course now though, lol.

[Eniqmatic]

Why don't you add an alias into exchange to do it? So even if they do email support, it's still routed to support3. This is how I would do it in exchange. Which exchange server you running?

[Pydrex]

Ok, I fixed this by adding the old x500 to the user on the Exchange server and internal users can now find the mailbox.

 

Strange