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my question is how? usually the system is off when you're installing / removing components .... so just how?

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if there's no backplate on your gpu and that's where it landed, it's very possible that it's dead.

 

my #1 rule while building PCs since '96 - system off before opened

 

sorry to hear your luck, best thing you could do is to contact support and see what they say.

AsRock X99 Taichi MB // Intel Core i7-6800k Overclocked @ 4.0GHZ // Noctua NH-U14S Cooler // Corsair Vengeance LPX 16GB DDR4 // EVGA GeForce 980Ti SC+ // Samsung 850 EVO 500GB SSD // 2TB WD Gold HDD // Corsair RM850 PSU // Corsair Obsidian Series 750D // Asus VG248QE 144Hz

****************************************************************************************************************************************************

GIGABYTE GA-Z77X-UD5H LGA 1155 Intel Z77 // Intel Core i5-3570k Overclocked @ 4.2GHZ // Noctua NH-L9x65 Cooler // Corsair Vengeance 16GB DDR3 // EVGA GeForce 960 // 250 GB WD Blue HDD // EVGA SuperNOVA 650 G3, 80+ GOLD // Corsair Carbide Series 100R

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Why are you messing around with the components when the system is ON?!

Why was the RAM stick near the motherboard when it is still on??

It's like going to change the saw blade while the saw is still spinning...

 

If the metal contacts or heatsink made contact with some of the electrical components on the GPU, it might have caused a short-circuit.

In that situation, your GPU is probably damaged.

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