A lot of Blackscreens

[Kjell.hel]

Hello I am Kjell 

and i have a problem with my laptop.

every time the computer starts normally but after i play or do certain things the screen turns black and i cant do anything ( the mouse isnt visable).

I cant really see in wich situation it happens.

Sometimes it happens under load, sometimes just when i open a video.

For me it seems like it often happens when i do certain thinks like joining a lobby....starting a game and stuff like that

 

My first guess was, that the graphic drivers were outdated but i allready tried to update them ( for me it seemed like it worked but maybe not ) 

 

 

 

 

Inside of the laptop is (samsung np700g7a) :

GPU=Amd radeon HD 6900M Series

CPU=Intel Core i7 2670QM

RAM=16 gb of some brand idk.

 

Its running on win 7

 

I would appreciate your help 

 

THANKS.

 

sorry for my english 

 

 

 

 

I think i forgott somethink very impotant.......

when i get a Blackscreen, every think still works....i can talk to friend in TS and stuff.

Edited November 8, 2018 by Kjell.hel
Maybe Important

[Derrk]

any issues with battery life or charging? is the computer set to performance mode?

[Fasauceome]

Does this happen for external monitors too?

[Kjell.hel]

6 minutes ago, Derrk said:

any issues with battery life or charging? is the computer set to performance mode?

The Battery of this pc is completly done it cant even hold for 2 min without power .....i usually have it on gaming mode 

[Kjell.hel]

3 minutes ago, fasauceome said:

Does this happen for external monitors too?

I never tried but i would guess

[Fasauceome]

Just now, Kjell.hel said:

I never tried but i would guess

It's worth a shot. You might just have a bad display cable inside the machine.

[Derrk]

Just now, Kjell.hel said:

The Battery of this pc is completly done it cant even hold for 2 min without power 

I'd look into buying a replacement battery.

If the battery is dead, the power cable probably can't supply enough power for the computer to run under load

[Kjell.hel]

Just now, fasauceome said:

It's worth a shot. You might just have a bad display cable inside the machine.

Its hard... i dont really have a monitor

[MedievalMatt]

8 minutes ago, Kjell.hel said:

Its hard... i dont really have a monitor

also, what are your temps like.  Perhaps you are hitting some kind of thermal limit.

[Kjell.hel]

10 minutes ago, Derrk said:

I'd look into buying a replacement battery.

If the battery is dead, the power cable probably can't supply enough power for the computer to run under load

I dont think it coult be the battery the power powerstrip seems pretty solit and i think the laptop isnt made for on the go use anyway......(its a really heavy and big one)

[Kjell.hel]

16 minutes ago, MedievalMatt said:

also, what are your temps like.  Perhaps you are hitting some kind of thermal limit.

I just checked it. My gpu has 55 *C in idle.....i dont if thats bad 

 

Edited October 24, 2018 by Kjell.hel

[Derrk]

Just now, Kjell.hel said:

I dont think it coult be the battery the power powerstrip seems pretty solit and i think the laptop isnt made for on the go use anyway......(its a really heavy and big one)

the power strip isn't really a factor though... Do you know how many watts your charger can provide? If your laptop needs more watts than that when it's under load, it will crash.

The battery acts like a capacitor, and stores extra power the laptop can draw from when it needs extra watts

[Kjell.hel]

7 minutes ago, Derrk said:

the power strip isn't really a factor though... Do you know how many watts your charger can provide? If your laptop needs more watts than that when it's under load, it will crash.

The battery acts like a capacitor, and stores extra power the laptop can draw from when it needs extra watts

I think there is ritten 19 V .......and the battery is broken since 3-4 years and i have the problem since a few month