The Mouse

Car712 · October 13, 2018

Ok, this is going to be a very long story, and has been going on for quite a while now. I have been having every issue you could imagine with USBs, USB ports, and mice on my 2 systems for a while now..

First off, on my HP Laptop (Which I sent into HP for repair now), basically had all 3 USB ports either NOT working, or working intermittently. It dident matter what device, eventually it would probably stop working, and then I couldent use that device on that port again. All the ports were killed a few days ago, so I contacted HP support and have now sent in the laptop for repair (as the diagnostics gave an error). I also want to note that before a few weeks ago, all USB ports and mice worked perfectly all the time.

SECONDLY, on my COMPLETELY separate PC build, the exact same issue happened, after many weeks of the USB ports and mouse working fine. As this is my main system now (since the laptop is in for repair), I am having to constantly switch the mouse USB reciever to different ports to get it detected. I have already killed one port, wont work with mouse anymore.

I also want to note that not only is there USB problems on my PC build, but now the mouse is freezing whenever I open a program, have any high CPU load, or do almost anything.

The only similarities between the two? They both have the latest Windows 10 updates, which I believe is most likely the issue. The mouse is not the issue, as I have had the same issue with other mice, and the mouse I was using is basically brand new, and worked perfectly on the PC build, and the laptop (before all the USB ports stopped working, or having issues).

Does anyone have any idea what could be causing this? I am still waiting for HP to receive the laptop and do the repairs, but I am guessing that (somehow) Windows 10 has fried multiple of my USB ports across 2 of my systems. I dont know how, but there is no other explanation. The issue does not only exist on Windows 10, also on the HP laptop BIOS update screen, where the USB mouse and devices had previously worked, they no longer did.

I have tried everything, and am hoping that HP will be able to repair the USB ports on my laptop at least.

I have also been googling this and have seen that others have had the same issue with Windows 10 recently. Microsoft needs to fix whatever this is.

Also, sorry that this is very poorly written, I tried to describe it the best I could.

markr54632 · October 13, 2018

Sounds like you may have a shorted usb device.

Are you using the same accessories in both systems?

Car712 · October 13, 2018

Just now, markr54632 said:

Sounds like you may have a shorted usb device.

Are you using the same accessories in both systems?

Yes, I have been using the same mouse, and other accessories.

The thing is, this happens with any USB device, it happened with one mouse I was using on the laptop, so I bought another, same issue with the new one. So im guessing its a problem with the ports on the systems?

ShadowChaser · October 15, 2018

On 10/13/2018 at 4:26 PM, bobbyd52 said:

Yes, I have been using the same mouse, and other accessories.

The thing is, this happens with any USB device, it happened with one mouse I was using on the laptop, so I bought another, same issue with the new one. So im guessing its a problem with the ports on the systems?

IF the ports were ALREADY bad or going bad, it'll affect everything that goes into the port.

Also I'm assuming you're using usb devices gently and not wiggling the heck out of them when you put them in or take them out.

If the device went bad on one pc and you used it on another, it is possible the device then broke the usb port of the other pc.

Just some thoughts...