AMD Radeon / BLACK SCREEN

[Wormhole]

Hi, I recently bought an ASUS RX580 ROG STRIX 8GB and i keep getting a black screen while booting windows, changing resolutions, launching or exiting a game, updating radeon display drivers. I've tried literally every troubleshooting method on all forums, youtube, and on AMDs website with no success. I can still hear audio when the screen is black so it hasn't crashed. The GPU nor any other components are faulty as they have been tested by technicians multiple times. Does anyone have a fix? any help would be greatly appreciated, cheers.

 

EDIT: i think i may have found the issue potentially windows defender ill update the post if this is the cause!

 

System Specs:

Ryzen 5 1600

ASUS RX580 Strix

ASUS B350 Plus mobo

4x4GB HyperX DDR4 2400Mhz

Kingston 120GB SSD

Corsair RM650X 80 plus gold PSU

CM MasterLiquid 120L cooler

[DESTROYER 123503]

Try do disconnect the graphics card and see if it crashes if it doesnt then the graphics card can be faultym

[TheNaitsyrk]

27 minutes ago, CuttleFish&Asparagus said:

Hi, I recently bought an ASUS RX580 ROG STRIX 8GB and i keep getting a black screen while booting windows, changing resolutions, launching or exiting a game, updating radeon display drivers. I've tried literally every troubleshooting method on all forums, youtube, and on AMDs website with no success. I can still hear audio when the screen is black so it hasn't crashed. The GPU nor any other components are faulty as they have been tested by technicians multiple times. Does anyone have a fix? any help would be greatly appreciated, cheers.

 

System Specs:

Ryzen 5 1600

ASUS RX580 Strix

ASUS B350 Plus mobo

4x4GB HyperX DDR4 2400Mhz

Kingston 120GB SSD

Corsair RM650X 80 plus gold PSU

CM MasterLiquid 120L cooler

To make it clear, you're getting 0 display output?

If you have SLI motherboard, stick it in the 2nd slot and check.

If you have a spare GPU try it and say if there's a difference at all. GT 210 or something, just to see if it's the GPU or motherboard. I myself use a low end GPU for testing if I can.

 

[Wormhole]

If I switch the HDMI sometimes it reconnects, I have already tested a 1050ti and an older gpu

[Wormhole]

8 hours ago, DESTROYER 123503 said:

Try do disconnect the graphics card and see if it crashes if it doesnt then the graphics card can be faultym

I can sometimes get a display from switching the HDMI to another input or disconnecting and reconnecting 

[miagisan]

3 hours ago, CuttleFish&Asparagus said:

I can sometimes get a display from switching the HDMI to another input or disconnecting and reconnecting 

I have this on my R9 290x from time to time. It was from the last windows update it started occurring. Rebooting twice seems to help or booting into safe mode then rebooting. Could be windows defender like you said. 

[Stefan Payne]

16 hours ago, CuttleFish&Asparagus said:

Hi, I recently bought an ASUS RX580 ROG STRIX 8GB and i keep getting a black screen while booting windows, changing resolutions, launching or exiting a game, updating radeon display drivers

That sounds pretty normal, partially.

 

And that points away from the GPU and towards the Monitor.

Do you have another Connector or can you try another Monitor??

[Wormhole]

On 10/7/2018 at 2:08 PM, miagisan said:

I have this on my R9 290x from time to time. It was from the last windows update it started occurring. Rebooting twice seems to help or booting into safe mode then rebooting. Could be windows defender like you said. 

ok im still having black screens but windows defender makes it worse hopefully they fix it

 

[Wormhole]

On 10/7/2018 at 6:20 PM, Stefan Payne said:

That sounds pretty normal, partially.

 

And that points away from the GPU and towards the Monitor.

Do you have another Connector or can you try another Monitor??

ive tried other displays and different hdmi cables but it doesnt seem to fix it