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Help needed, Apple ID setup fails.

Ashleyyyy
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Go to solution Solved by DrMacintosh,
8 minutes ago, firelighter487 said:

so my parents are trying to set up their brand new 2018 MacBook Pro, and it fails when they try to set up an Apple ID. 

 

it's a 15" model with the 2.6ghz core i7, 16gb of ram and a 512gb ssd. 

it is running 10.13.6, and it's brand new. we unpacked it about half an hour ago. 

 

it's giving us an error in dutch, a rough translation is: there's been a problem creating your Apple ID. your account cannot be created at this moment. 

The Dutch AppleID service might be down for maintenance. Assuming your parents are not in America. 

 

Try again in an hour or so. 

Posted

so my parents are trying to set up their brand new 2018 MacBook Pro, and it fails when they try to set up an Apple ID. 

 

it's a 15" model with the 2.6ghz core i7, 16gb of ram and a 512gb ssd. 

it is running 10.13.6, and it's brand new. we unpacked it about half an hour ago. 

 

it's giving us an error in dutch, a rough translation is: there's been a problem creating your Apple ID. your account cannot be created at this moment. 

She/Her

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8 minutes ago, firelighter487 said:

so my parents are trying to set up their brand new 2018 MacBook Pro, and it fails when they try to set up an Apple ID. 

 

it's a 15" model with the 2.6ghz core i7, 16gb of ram and a 512gb ssd. 

it is running 10.13.6, and it's brand new. we unpacked it about half an hour ago. 

 

it's giving us an error in dutch, a rough translation is: there's been a problem creating your Apple ID. your account cannot be created at this moment. 

The Dutch AppleID service might be down for maintenance. Assuming your parents are not in America. 

 

Try again in an hour or so. 

Laptop: 2019 16" MacBook Pro i7, 512GB, 5300M 4GB, 16GB DDR4 | Phone: iPhone 13 Pro Max 128GB | Wearables: Apple Watch SE | Car: 2007 Ford Taurus SE | CPU: R7 5700X | Mobo: ASRock B450M Pro4 | RAM: 32GB 3200 | GPU: ASRock RX 5700 8GB | Case: Apple PowerMac G5 | OS: Win 11 | Storage: 1TB Crucial P3 NVME SSD, 1TB PNY CS900, & 4TB WD Blue HDD | PSU: Be Quiet! Pure Power 11 600W | Display: LG 27GL83A-B 1440p @ 144Hz, Dell S2719DGF 1440p @144Hz | Cooling: Wraith Prism | Keyboard: G610 Orion Cherry MX Brown | Mouse: G305 | Audio: Audio Technica ATH-M50X & Blue Snowball | Server: 2018 Core i3 Mac mini, 128GB SSD, Intel UHD 630, 16GB DDR4 | Storage: OWC Mercury Elite Pro Quad (6TB WD Blue HDD, 12TB Seagate Barracuda, 1TB Crucial SSD, 2TB Seagate Barracuda HDD)
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Are you connected to a network? Can other devices access internet on that network?

Do you use any foreign characters in the email (I don't think there is any in Dutch, but just to be sure)?

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2 minutes ago, jj9987 said:

Are you connected to a network? Can other devices access internet on that network?

yes it is connected and I can browse the internet on it just fine. 

 

 

23 minutes ago, DrMacintosh said:

The Dutch AppleID service might be down for maintenance. Assuming your parents are not in America. 

 

Try again in an hour or so. 

ok, I'll try again in a bit. 

She/Her

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30 minutes ago, DrMacintosh said:

The Dutch AppleID service might be down for maintenance. Assuming your parents are not in America. 

 

Try again in an hour or so. 

ok that fixed it. thank you!

She/Her

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9 minutes ago, firelighter487 said:

ok that fixed it. thank you!

Tuesday mornings are when most companies do maintenance, at least in my time zone. Lol

Laptop: 2019 16" MacBook Pro i7, 512GB, 5300M 4GB, 16GB DDR4 | Phone: iPhone 13 Pro Max 128GB | Wearables: Apple Watch SE | Car: 2007 Ford Taurus SE | CPU: R7 5700X | Mobo: ASRock B450M Pro4 | RAM: 32GB 3200 | GPU: ASRock RX 5700 8GB | Case: Apple PowerMac G5 | OS: Win 11 | Storage: 1TB Crucial P3 NVME SSD, 1TB PNY CS900, & 4TB WD Blue HDD | PSU: Be Quiet! Pure Power 11 600W | Display: LG 27GL83A-B 1440p @ 144Hz, Dell S2719DGF 1440p @144Hz | Cooling: Wraith Prism | Keyboard: G610 Orion Cherry MX Brown | Mouse: G305 | Audio: Audio Technica ATH-M50X & Blue Snowball | Server: 2018 Core i3 Mac mini, 128GB SSD, Intel UHD 630, 16GB DDR4 | Storage: OWC Mercury Elite Pro Quad (6TB WD Blue HDD, 12TB Seagate Barracuda, 1TB Crucial SSD, 2TB Seagate Barracuda HDD)
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8 minutes ago, DrMacintosh said:

Tuesday mornings are when most companies do maintenance, at least in my time zone. Lol

it's 18:34 here at the moment. so not morning :) 

 

but yeah it might have been that... it's working and that's all that matters. 

She/Her

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