My laptop gets locked up

[Yongtjunkit]

Hi, I've been noticing that my laptop is getting locked up lately

Laptop : asus x550cc

Specs

Intel core i5 3337u

Nvidia gt 720m 

Samsung 850evo(500gb)

12 gb ddr3 ram

Windows 10

 

Programs  runing during pc lock up word, file explorer, hp scan

 

Num lock key not responding 

[Ashleyyyy]

are these random lockups, or is there a pattern?

[Car712]

7 minutes ago, Yongtjunkit said:

hp scan

Is this bloatware?

[FastRDust]

10 minutes ago, bobbyd52 said:

Is this bloatware?

this is scan software for HP printers ( for scanning  )

[Yongtjunkit]

25 minutes ago, firelighter487 said:

are these random lockups, or is there a pattern?

from what can I tell it's random lockup

[Ashleyyyy]

4 minutes ago, Yongtjunkit said:

from what can I tell it's random lockup

do you get an error code of any kind? do you get a BSOD?

[Yongtjunkit]

26 minutes ago, firelighter487 said:

do you get an error code of any kind? do you get a BSOD?

No error code just hangs, with num lock not responding 

[Ashleyyyy]

Just now, Yongtjunkit said:

No error code just hangs, with num lock not responding 

you mentioned 12gb of ram, how is that configured? what's the size of each dimm and how many dimms do you have?

[Yongtjunkit]

12 minutes ago, firelighter487 said:

you mentioned 12gb of ram, how is that configured? what's the size of each dimm and how many dimms do you have?

8+4gb, didn’t open up the system before, upgraded the ram when I brought the laptop 

[Ashleyyyy]

Just now, Yongtjunkit said:

8+4gb, didn’t open up the system before, upgraded the ram when I brought the laptop 

so it came like that?

[Yongtjunkit]

9 hours ago, firelighter487 said:

so it came like that?

It came with 4gb, upgraded upon purchase. Also a side note is I didn’t do any software troubleshooting other than sfc/scannow 

 

Update : just ran windows memory diagnostic, it says no problem found 

[Yongtjunkit]

8 hours ago, firelighter487 said:

so it came like that?

Recently I turned on rapid mode in Samsung magician software would that be a problem? 

[Ashleyyyy]

9 hours ago, Yongtjunkit said:

Recently I turned on rapid mode in Samsung magician software would that be a problem? 

yes. that caches stuff into ram i believe. that could cause lock ups if your ram isn't totally stable. i'd turn it off.

[Yongtjunkit]

4 hours ago, firelighter487 said:

yes. that caches stuff into ram i believe. that could cause lock ups if your ram isn't totally stable. i'd turn it off.

Anyway to check if the ram is stable? Windows memory diagnostic doesn't seem to mention any problems 

[FastRDust]

4 minutes ago, Yongtjunkit said:

Anyway to check if the ram is stable? Windows memory diagnostic doesn't seem to mention any problems 

Remove 1 stick and see if it keeps running longer?

 

 

[Yongtjunkit]

9 minutes ago, FastRDust said:

Remove 1 stick and see if it keeps running longer?

 

 

The lockup is actually random with no pattern at all.

[FastRDust]

2 minutes ago, Yongtjunkit said:

The lockup is actually random with no pattern at all.

The point is that it could help with one stick removed so they don't hinder each other, if there both different sizes i don't think the Mhz and TImings are the same.

so I would disconnect 1 Ram stich ( the 4gb one) and see if runs better.

 

The stick themselves could be just fine as the Ram test concluded but that doesn't have to mean they play nice together...

[Yongtjunkit]

5 hours ago, firelighter487 said:

yes. that caches stuff into ram i believe. that could cause lock ups if your ram isn't totally stable. i'd turn it off.

Alright, i've just turned off rapid mode will monitor situation for the next few days 

[Yongtjunkit]

9 hours ago, FastRDust said:

The point is that it could help with one stick removed so they don't hinder each other, if there both different sizes i don't think the Mhz and TImings are the same.

so I would disconnect 1 Ram stich ( the 4gb one) and see if runs better.

 

The stick themselves could be just fine as the Ram test concluded but that doesn't have to mean they play nice together...

I can't seem to remove the 4gb stick as it appears to be soldered to the motherboard  

 

And cpu z can't pickup the specs of the 4gb ram, only 8 gb ram but however I noticed according to task Manager, the ram MHZ, aren't the same, the 4gb ram that appears to be soldered to the motherboard is running at 1600MHZ while the 8gb ram probably runs at 1333mhz as task manager reports 1333mhz