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Friend Having Headset Issues

RAM555789
By RAM555789
in Troubleshooting
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What would cause a headset (Hyper X Cloud) to have the audio slowly leave the left side of the headset until I can only hear out of the right. Its a new headset as I replaced the old one (same model) with that problem believe it was a hardware problem. I can strangly fix it by going to "Sounds" (Windows 10) - Playback Devices - My headset - Test. The ding sound plays in my left headset and resets the problem.

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