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Random DC from Wifi

rphawks
By rphawks
in Networking
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I've owned this PC for a little over a year now. I just got back from vacation today and tried to play some Overwatch. In the middle of the game everyone froze, and I disconnected. I was able to rejoin and thought it was an isolated incident. I was dumb enough to keep playing (losing SR in the process), and it kept happening. During these small bursts of no internet, everything is disconnected and pages don't load. It's not my wifi though, as I make sure my phone was able to look stuff up on the wifi. My PC has a WiFi card (Gigabyte GC-WB867D-I). I think that's where the problem is. I checked that it was plugged in properly into the PCIe slot and that the cables for the antenna were connected to the card.

 

I've run out of ideas as to why it's not working. Any tips would be appreciated. Thanks in advance.

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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Posted

Hey mate,

 

 - Tried a different PCIe slot?

 - Checked for updated drivers?

 - Disabled and enabled WiFi Adapter in Windows?

 

I had numerous times where incorrect drivers were applied and it completely froze my PC on multiple occasions. So make sure your drivers are up to date.

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12 minutes ago, Netivity said:

Hey mate,

 

 - Tried a different PCIe slot?

 - Checked for updated drivers?

 - Disabled and enabled WiFi Adapter in Windows?

 

I had numerous times where incorrect drivers were applied and it completely froze my PC on multiple occasions. So make sure your drivers are up to date.

1. I have not yet tried another PCIe slot, but this one's been working for a long time. I'll get back to you once I've done this.

2. Yes. Updated the Intel Wireless driver but it didn't change anything

3. Just did that. I'm going to see if it still happens. If it does, I'll switch PCIe slots.

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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2 minutes ago, rphawks said:

1. I have not yet tried another PCIe slot, but this one's been working for a long time. I'll get back to you once I've done this.

2. Yes. Updated the Intel Wireless driver but it didn't change anything

3. Just did that. I'm going to see if it still happens. If it does, I'll switch PCIe slots.

brb playing Overwatch for science

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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Righto mate! Let us know how ya go.

 

Enjoy your science experiment, Bill Nye the Overwatch e-sports guy :) 

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9 minutes ago, Netivity said:

Righto mate! Let us know how ya go.

 

Enjoy your science experiment, Bill Nye the Overwatch e-sports guy :) 

No luck, disconnected about 1 minute in after switching PCIe slots.

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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Bugger mate,

 

have you got a USB Wireless adapter by any chance?

 

And,  have you also reset your router when you came home from your vacation?

 

Cheers.

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34 minutes ago, Netivity said:

Bugger mate,

 

have you got a USB Wireless adapter by any chance?

 

And,  have you also reset your router when you came home from your vacation?

 

Cheers.

No, I don't. I reset my router as soon as I encountered the problem. I made it through a full game without issue. I have Avast installed and I think it might be the culprit. I disabled it and didn't run into the problem. I'm going to enable it again and see if it happens. 

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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Maybe Avast has some type of firewall or web protection that most anti-virus software comes with, try disabling that component and give it a crack.

 

Thanks for the updates mate.

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5 minutes ago, Netivity said:

Maybe Avast has some type of firewall or web protection that most anti-virus software comes with, try disabling that component and give it a crack.

 

Thanks for the updates mate.

Nope. I disabled it and I froze up midgame. I'm totally out of ideas now :/

 

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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9 minutes ago, rphawks said:

Nope. I disabled it and I froze up midgame. I'm totally out of ideas now :/

 

Looked up some stuff and switched around some settings that some people said were their problems (that were defaulting to not the best option). Testing again...

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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Shithouse mate. 

 

your bandwidth tests showing up normal or slower than usual?

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3 minutes ago, Netivity said:

Shithouse mate. 

 

your bandwidth tests showing up normal or slower than usual?

Nope. As normal as ever. When I dc, I'm usually around 80ms ping, which is normal.

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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So did this only start when came back from vacation? You didn't take your PC on holiday did you?

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6 minutes ago, ZacoAttaco said:

So did this only start when came back from vacation? You didn't take your PC on holiday did you?

Yeah, after coming back from vacation. And no, I didn't take it on vacation. It's just been sitting here.

 

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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Are any other devices noticing any problems with the WiFi? Or do we think it's just specific to your PC?

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2 minutes ago, ZacoAttaco said:

Are any other devices noticing any problems with the WiFi? Or do we think it's just specific to your PC?

Probably specific to the PC. Phone can connect when PC can't.

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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And obviously it's not just specific to Overwatch but a general WiFi issue? Are you running any Anti-Virus/Malware that could have Web Protection that could conflict with your connectivity? It's a really strange issue...hard to work this out...

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16 minutes ago, ZacoAttaco said:

And obviously it's not just specific to Overwatch but a general WiFi issue? Are you running any Anti-Virus/Malware that could have Web Protection that could conflict with your connectivity? It's a really strange issue...hard to work this out...

I don't think it's specific to Overwatch, but I can't catch it if I'm not playing Overwatch. It's just a brief 5-second disconnect. Then everything is back to normal. I am running Avast, but I disabled all of the filters. It may still be running something in the background, so I'm going to try to uninstall it and see what happens.

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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53 minutes ago, rphawks said:

I don't think it's specific to Overwatch, but I can't catch it if I'm not playing Overwatch. It's just a brief 5-second disconnect. Then everything is back to normal. I am running Avast, but I disabled all of the filters. It may still be running something in the background, so I'm going to try to uninstall it and see what happens.

Interesting...it's almost like the WiFi receiver shuts off for a brief second. This would make more sense if it only happened in game, could be a power issue.

How are your temps when playing Overwatch, not too hot?

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1 hour ago, ZacoAttaco said:

Interesting...it's almost like the WiFi receiver shuts off for a brief second. This would make more sense if it only happened in game, could be a power issue.

How are your temps when playing Overwatch, not too hot?

I think they were alright. GPU usually hovers around 60 degrees Celsius, CPU a little hotter around 64 ish.

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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9 hours ago, rphawks said:

I think they were alright. GPU usually hovers around 60 degrees Celsius, CPU a little hotter around 64 ish.

Those temps are fine. Are you running Windows 10 or a different OS?

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4 hours ago, ZacoAttaco said:

Those temps are fine. Are you running Windows 10 or a different OS?

Windows 10

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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@ZacoAttaco @Netivity It hasn't happened yet today, I've been using my desktop for about an hour... so maybe it is something to do with thermals.

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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@ZacoAttaco @Netivity Update: I found the problem... sorta. When I crash, the error is a DNS error (1014) in Event Viewer. Any ideas? Windows has a support page for it but it doesn't have Windows 10 listed as one of the systems it affects. Could just be old, but...

 

https://social.technet.microsoft.com/wiki/contents/articles/3336.event-id-1014-microsoft-windows-dns-client.aspx?PageIndex=2

Skyggeis Specs:

 

CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor

CPU Cooler: CRYORIG H5 Ultimate 76.0 CFM CPU Cooler  
Motherboard: MSI Z170A SLI PLUS ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000
Storage: Samsung 850 EVO 250GB 2.5" Solid State Drive 
Storage: Western Digital Caviar Blue 1TB 3.5" Hard Drive 
Video Card: Zotac GeForce GTX 1070 8GB AMP! Extreme
Case: Phanteks ECLIPSE P400S ATX Mid Tower Case Satin Black
PSU: Corsair RMx 750W 80+ Gold Certified Fully-Modular PSU
WiFi Card: Gigabyte GC-WB867D-I REV 4.2
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Case Fan: Aerocool DS 140mm Black 93.4 CFM
Other: Coolermaster VGA Holder
Other: Phanteks LED Strip 1M
Other: Phanteks Fan Splitter

Monitor: Dell S2716DG

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