MSI Customer Service

Andrew Cockayne · August 2, 2018

Hello everyone

i recently sent my rx 580 8Gb Graphics card back to msi for repair as it had no video output

everything was fine till i got the card back, the card is received was a rx 570 4gb

which had no serial number to identify it.

i contacted msi by email and they claim this was the card that was sent and therefore the engineer

closed the case so now i am stuck with a lower tier card.

Has anyone here had a similar experience with msi, any help would be much appreciated.

Regards Andrew

glenalz81 · August 2, 2018

Do you have any proof that you sent them an RX 580?

Or do you have a receipt from purchase?

-rascal- · August 2, 2018

@glenalz81 is correct.

If you have proof that what you purchased and shipped a RX-580 8GB of, then that is all the information you/they need.

Surprised MSi would just close the case like that.

K i a r a · August 2, 2018

This sounds so fishy... lol, The odds of them sending you back a different card.. while stil is possible but quite slim.. But the odds of them sending you back a completely different card, and one with no serial number are INCREDIBLY slim, But hey, Maybe it did happen,

Like that they said ^^ The only way they would ever believe you is if you have proof you sent it, Or even if they have some check that shows what you sent them.