PC turns off under load

[e3agl]

Hi all,

 

My computer keeps turning off while under load, It runs chrome and Ableton live 10 just fine, which is most of what I use it for, but for some reason whenever I open up a more recent game it turns off before I can even get into a match. I have tried using Open Hardware Monitor to monitor the temps, but because it cuts off suddenly I really only have idle temps. It's really tough to pin down, and I was wondering if there is a way to troubleshoot the PC to figure out what is the actual problem with it.

 

Idle temps-

4690k-  31-33 C

970-      35 C

All other components are below 35C at idle.

 

It runs just fine for older games at 4k like COD: MW3, Music production apps like Ableton Live 10, or Chrome.

It will turn off under load for COD: Black Ops 3, Battlefield 4, Battlefield 1

 

The PC runs at 4k, and it has been doing so just fine for a good couple of months before any of the more recent games started not wanting to work for me.

 

Below is the build I have for this pc, via PCPartPicker.

 

PCPartPicker part list: https://pcpartpicker.com/list/K9hqBb
Price breakdown by merchant: https://pcpartpicker.com/list/K9hqBb/by_merchant/

CPU: Intel - Core i5-4690K 3.5GHz Quad-Core Processor  ($299.99 @ Newegg Marketplace) 
Motherboard: Gigabyte - GA-H97N-WIFI Mini ITX LGA1150 Motherboard  ($125.00) 
Memory: ADATA - XPG V1.0 16GB (2 x 8GB) DDR3-1600 Memory  ($110.98 @ Newegg) 
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive  ($139.00 @ B&H) 
Video Card: Gigabyte - GeForce GTX 970 4GB WINDFORCE 3X Video Card  (Purchased For $100.00) 
Case: BitFenix - Prodigy M Midnight Black MicroATX Mini Tower Case  ($74.38 @ B&H) 
Power Supply: Corsair - RM 650W 80+ Gold Certified Fully-Modular ATX Power Supply  ($149.89 @ OutletPC) 
Operating System: Microsoft - Windows 10 Home OEM 64-bit  ($99.99 @ Amazon) 
Total: $1099.23
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2018-07-28 17:48 EDT-0400

 

Please let me know if there are any good resources you know of to try to troubleshoot this problem, or if you have a solution on the LTT forum that would be great!

 

Thanks in advance!

 

-Chris

[Fasauceome]

You sure your wall outlet can deliver enough?

[e3agl]

Pretty darn sure, because it was working on the same wall outlet just a few weeks ago.

[jonymog]

if you're sure your CPU has adequate cooling than I would advice looking at your motherboard or power supply and making sure their not defective

[Fasauceome]

5 minutes ago, e3agl said:

Pretty darn sure, because it was working on the same wall outlet just a few weeks ago.

Try loading a game with just integrated graphics, no gpu.

[-rascal-]

Are you able to check the the LOAD temperatures are -- or right before it shuts down?

Could be component(s) overheating, the over temperature protection kicking in.

 

Do you have another PSU that you can test with?

It could be a faulty PSU.

 

@fasauceome's suggestion is also good.

This way, you can rule out the GPU as the issue...and kind of the PSU.

No GPU = lower power draw from the PSU = less likely for PSU to shutdown

[e3agl]

Ended up RMA'ing the PSU. That fixed all the problems I had, so at least I know for certan it was a PSU problem. Back up and running again at 4k

 

Big thanks to corsair for providing me with a brand new 650i!