PC won't start Windows

[SupersonicSaint]

I have had this gaming laptop (Thunderobot ST-Pro) for 7 days. Windows 10 had worked fine as well as all programs bought for it. Suddenly day 7 it crashed and restarts for me to see this. Urgent help please. How do I recover everything and go back into windows.

[Airdragonz]

Something may have gotten disconnected maybe. I would open the back up and take a look. If it still doesn't work, contact their customer support or return the laptop. 

[Windows7ge]

Yeah, if you're lucky something D/C'd but it sounds like your boot drive just died. That or the SATA controller on the motherboard quit.

 

You could test this by pulling the drive and plugging it into another computer. If it doesn't show up then the drive indeed died. However you're probably better off bringing it back to the store first. There's no need to risk not getting your money back unless you have important data on the drive.

[LogicalDrm]

Looks like hardware issue, just like others said. If you have another PC, you can check if drive itself works (if its removable and compatible with desktop). You can also try creating bootable Linux USB and using that. That way you can check if drive works or if its truly dead (so not just connector).

[SupersonicSaint]

Thank you. It has been returned and refunded. I will be buying this instead: https://uk.pcpartpicker.com/user/NewVoid/saved/Qf3f8d

[chiller15]

Despite the issue has been sorted by returning the PC, it looks like a hardware issue as the drive wasn't showing in the BIOS from that screenshot. Given that it was under warranty, you've done the right thing taking it back to the shop.