Is the gpu dead/manlfunctioning?

[Theminecraftaddict555]

Hi

 

So my sibling sent in his computer to have me check on it since it seemed that the display went "black" on him when he was playing a game & stayed like that since. After some troubleshooting, I found that the system would load normally until of course you get to the windows 7 loading icon screen (little balls forming a window). After that, the screen stays blank and doesn't load the OS from there. However, I found that going to safe mode works just fine & disabling the dedicated gpu and forcing the system to use the IGPU seems to fix the issue.

 

I have downloaded the latest drivers for the gpu but the problem still happens when i enable the dedicated gpu again. At this point, I feel like I can rule out OS or hard-drive problems & starting to believe that the gpu is malfunctioning. What do you think?

 

Specs:

i5 4460 (intel hd graphics 4600)

r7 250x powercolor gpu

ocz 650w PSU

12gb of ram (all accounted for in the OS)

Windows 7 64 bit

[BlueChinchillaEatingDorito]

5 minutes ago, Theminecraftaddict555 said:

-snip-

In safe mode, completely uninstall the graphics driver rather than just updating them. Boot it normally again and see if Windows picks it up and at least shows an image using the basic video controller. After that, then install back the latest drivers. 

[Theminecraftaddict555]

9 minutes ago, BlueChinchillaEatingDorito said:

In safe mode, completely uninstall the graphics driver rather than just updating them. Boot it normally again and see if Windows picks it up and at least shows an image using the basic video controller. After that, then install back the latest drivers. 

Tried that, unfortunately no luck

 

Also windows recognized the basic video adapter for the gpu and installed it but refused to use it & was still using my igpu (tested by disabling the basic video adapter)

[Lord Nicoll]

8 minutes ago, Theminecraftaddict555 said:

Tried that, unfortunately no luck

 

Also windows recognized the basic video adapter for the gpu and installed it but refused to use it & was still using my igpu (tested by disabling the basic video adapter)

Test the graphic card in another machine, otherwise I'd say it's a pretty safe call it's dead. 

[Theminecraftaddict555]

3 minutes ago, Lord Nicoll said:

Test the graphic card in another machine, otherwise I'd say it's a pretty safe call it's dead. 

It might be a bad thing for me to say but I don't have another machine LOL..I mean i have my main one only which might have an extra gpu slot

[Lord Nicoll]

13 minutes ago, Theminecraftaddict555 said:

It might be a bad thing for me to say but I don't have another machine LOL..I mean i have my main one only which might have an extra gpu slot

Yeah that's what I meant, just swap the cards out entirely see does it accept drivers, however sounds like he needs a new card

 

[Theminecraftaddict555]

On 6/10/2018 at 1:48 AM, Lord Nicoll said:

Yeah that's what I meant, just swap the cards out entirely see does it accept drivers, however sounds like he needs a new card

 

Just swapped the card in the system with my working one, turns out the system loads past the windows loading screen with no problems with that card & graphics were more sharp.

 

all in all, it was definitely a defective gpu

[Lord Nicoll]

On 12/06/2018 at 7:56 PM, Theminecraftaddict555 said:

Just swapped the card in the system with my working one, turns out the system loads past the windows loading screen with no problems with that card & graphics were more sharp.

 

all in all, it was definitely a defective gpu

Sounds like it, better look for a new one.