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Seagate return policy : Is it even legal?

Sirmyself
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Go to solution Solved by iRileyx,

1) That's nothing out of the ordinary, a lot of companies have you pay for returns shipping.

2) That's for if it does actually go missing, and you try to tell them it's gone missing but can't prove it because it wasnt a tracked service.

3) Only applies to the replacements part, meaning if you get sent a replacement, you don't receive the original part back with it. If they dont send a replacement(which they should because you have to choose the replacement option for it to even apply) you can still get back the one you sent in.

 

I don't see why you're annoyed by any of that, though? Pretty standard returns policy honestly.

Posted

So... I bought a hard drive from Amazon about 6 months ago and it began to fail. I searched for a way to claim my 3 years warranty and I fall on this page:
https://www.seagate.com/ca/en/support/warranty-and-replacements/return-policy/

Here are the lines that annoy me :

  • You must pay shipping costs for all shipments from you to us.
  • Send your product to Seagate using the carrier of your choice. Please use a method with ability to trace shipment. Seagate is not responsible for shipments for which the carrier cannot provide proof of delivery.
  • Your original product will NOT be returned to you.

First, not only do you need to pay a third party to have service from them, they force you to pay extra to your carrier for a tracking number. Then, if they decide your warranty is not applicable, you will never get your hard drive back, nor the money you spent to buy it.

 

I guess they are pretty straight forward in the policy, but the fact is : They may keep your defective hard drive no matter if send you a new one or not! So, depending of the nature and the origin of the damage, you may end up paying to send them something without even being sure if they will replace it. Moreover, you also pay for import fees and all applicable duties when/if they send you a new hard drive.

 

I'm curious, what do you think? For me, it's clear, until I get a CRAZY deal or they change their return policy, I'm never gonna buy a seagate product again.

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//Overengineering example:

#include <iostream>
#include <string>

using namespace std;

int main()
{
  string s = "Hello World";
  for (int i = 0; i < s.length(); ++i)
  {
      cout << s[i];
  }
  return 0;
}

 

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  • Solution

1) That's nothing out of the ordinary, a lot of companies have you pay for returns shipping.

2) That's for if it does actually go missing, and you try to tell them it's gone missing but can't prove it because it wasnt a tracked service.

3) Only applies to the replacements part, meaning if you get sent a replacement, you don't receive the original part back with it. If they dont send a replacement(which they should because you have to choose the replacement option for it to even apply) you can still get back the one you sent in.

 

I don't see why you're annoyed by any of that, though? Pretty standard returns policy honestly.

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6 minutes ago, Sirmyself said:

You must pay shipping costs for all shipments from you to us.

- If your product is under warranty, Seagate will pay for postage of replacement products from Seagate to you. You must pay all applicable duties and customs charges for shipments to and from Seagate, unless otherwise authorized.

7 minutes ago, Sirmyself said:

Send your product to Seagate using the carrier of your choice. Please use a method with ability to trace shipment. Seagate is not responsible for shipments for which the carrier cannot provide proof of delivery.

- Seagate is not responsible for loss or damage during transit. We suggest that you purchase freight insurance on your shipments.

Also to save your butt if something goes wrong during shipping. 

7 minutes ago, Sirmyself said:

Your original product will NOT be returned to you.

That's under replacement notice which is typical if that route is chosen for a warranty claim. 

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In the United States, an unsolicited package or any package sent to someone becomes the owner of the recipient. So, yes... it is legal for them to keep anything you send to them.

 

However, if you enter into an RMA agreement and that clause is not listed and they keep it anyway then you could argue breach of contract but there is a long standing precedent for hard-drives when you send them back, you either get a replacement or not. If there is no warranty then you should be able to pay for shipping for the item to be returned to you - technically you're entering into a contract for a repair or warranty service so if they refuse to send you your item back ( even if it is at your expense ) then you may have a valid argument there.

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