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The System:

  •  CASE - NZXT S340 Elite (White)
  •  CPU COOLING - CRYORIG H7
  •  MOTHERBOARD - ASUS Prime X370-PRO ATX AM4
  •  GPU - Gigabyte AORUS GeForce GTX 1070Ti 8G
  •  CPU - AMD - RYZEN 5 1600 3.2GHz 6-Core
  •  POWER SUPPLY - Seasonic Focus Plus 850W 80+ Gold
  •  RAM - G.SKILL TridentZ Series RGB 3200 Mhz 16GB (2 x 8GB) (Running 2400 I believe)
  •  STORAGE - SAMSUNG 960 EVO 250GB M.2
  •  STORAGE - Seagate Barracuda 2TB
  •  EXTRA - Gigabyte WIFI Bluetooth Adapter
  •  EXTRA - NZXT USB Expansion
  •  EXTRA - NZXT HUE+
  •  SOFTWARE - MICROSOFT Windows 10 Home 64 bit

The Preface:

I want to preface this with a disclaimer for myself, I know very little about building my own pc and this was going to be the project in which I learned and built my own. GPU prices skyrocketed and I gave up and switched to NZXT and their BLD service to get it done for me since they still retained the msrp pricing for the most part and I was lacking the time to sit down and build one myself as well. I included just about every component inside the system minus the case fans and my wifi/bluetooth gigabyte pci-e card. The pc is running off of a surge protector power-strip as well, in case that is needed information for anything. So far the BLD service people have concluded my issue as a possible problem with a bent CPU cooler, which I have the replacement for and will replace as soon as I can, but I believe that the cooler causing the problem is very unlikely as the temperatures seem adequate and neither the CPU or GPU ever approach any thermal cutoff.

 

The problem:

I'll try to keep this short because I know long posts are a hassle. The pc boots just fine and on a good day it will run without any issues but when it doesn't is a hassle. From what I can tell, it doesn't matter what processes I am undergoing whether it be gaming or just monitoring LED lighting within the software, the system hard crashes or rarely it will full reset. It seems like the only component that loses power during this is the GPU because almost every time the lights shut off on it while every other light in the system remains on the previous settings, even my keyboard and mouse retain their lighting. The case fans and CPU fans typically increase their rpm and sound like a jet screeching across the sky. As far as I can tell, all of the components "work" and nothing stands out as specifically wrong. My bios is on an old version (0515 I believe) but as many of my drivers as I have been able to check have been fully up to date. I'm honestly kind of afraid of trying to update the bios because of this issue, I'd rather keep from chancing a bricked mobo. When the pc does this, the power button doesn't have any control to turn the system the rest of the way off and the only way to power it down is by switching the PSU off. Which I'm sure isn't great for it.

 

 
 
 
 
 
 
 
 
 
 
 
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https://linustechtips.com/topic/906797-gpu-hard-crashingcausing-system-restart/
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Is the GPU overvolted? Your PSU seems like it should be able to handle it, so it may be power delivery on the graphics card itself that chokes up and shuts off.

"Not breaking it or making it worse is key."

"Bad choices make good stories."

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@kimsejin5 The GPU is exactly as shipped, no OC applied (as I have no clue how to OC with confidence) I may just be misunderstanding what you mean by overvolted, though. I am pretty much as much of a noob as you can get as far as chaning aspects of the components like OCs and things of that nature.

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I'd like to avoid trying to ship it back there if I can help it, for example if I install the new replacement cooler it is very likely it'll bend it. And they believed the issue was related to the cpu cooler. But it is an option, although last resort.

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