Computer Restarts Through Loading Games

[GamGamist]

Hello! I have an issue with my first PC I built. I've had it for about a year now, it's been alright. I'll admit my one mess up through the build quite awhile ago, which ended up being that I believe I bent a CPU socket pin. It's just one, and I couldn't exactly tell if it was broken 100%, but it was my first PC build. I didn't attempt repairs, I'd be nervous to do it now. But despite being worried half the build, it turned on and worked 100%. No known issues, and the issue I have is new, not always being here.

So when I load levels of a game, or a game in general, my PC will blackscreen shut down. As if the power switch was just flipped. It'll restart automatically though, and sometimes this will cause the restart to take a really long time for what the SSD normally has it startup when it comes to time.

Important things I notice is that this doesn't happen when a game is running. It can keep going up to its max in FPS, and wont do this. Even in minecraft where FPS limits aren't really a thing, it'll just go as high as it can. I can't get it to crash in things like this. But I have an Oculus Rift. It crashes I'd say 1/3 of the time that the Oculus interface loads up within the Oculus. It hasn't been doing it in games for the Oculus, but I got Duck Season, and it has crashed almost every time on beginning a level once I got to around level 6.

This also crashes on cutscenes a lot on Nier: Automata, and I gave up playing it basically. It's what had me discover this issue, and it's been here for a month I'd say.

This also crashes the Naruto: Storm titles upon usually loading a fight, but it's rare. It's just, I can tell it comes from the same issue. The Oculus interface loading up is the most consistent with this crashing.

Also, I don't think many would assume this, but it's not the VR gear I don't think. I only have 1 HDMI port on my PC with this GPU, but I use dual monitors. I gotta unplug my 2nd monitor hooked up to HDMI to use the Oculus, so yea.

I'm not the most techy, but I'm 17, so I'll try my best to try what I can! Thank you for reading and replying if you do!

https://pcpartpicker.com/list/4rfGXP

 

 

Hello, I am back. Eventually thanks to this issue it seems, the computer stopped turning on at one point. It would only not shut off instantly if I disconnected the CPU 8-pin connector for it's power on the motherboard, letting the fans continue to spin at the very least. I was told by a diagnosis shop that it was the motherboard at fault. With that said, I replaced it. After the spending of 250-300$ish dollars with limited options, the PC seemed fixed. But in the next few days, it happens again. Every time I load a section of the world in a game like Ark: Survival Evolved (Usually through fast travel, or more likely, when the game 1st loads up the map when I log on) it crashes. In Fortnite, the PC also crashes as soon as it's done loading it appears. When I say it crashes, I mean the computer flat out seems like it was unplugged and restarts. I know it's not the motherboard. And I got a new GPU since the beginning of this. So is it guaranteed to be the power supply? I thought so, but apparently that diagnosis shop claims to have tested it and said it was good. They tested the ram as well. Tempertures are nowhere close to the issue btw. Thank you for reading.

[Wh0_Am_1]

57 minutes ago, GamGamist said:

Hello! I have an issue with my first PC I built. I've had it for about a year now, it's been alright. I'll admit my one mess up through the build quite awhile ago, which ended up being that I believe I bent a CPU socket pin. It's just one, and I couldn't exactly tell if it was broken 100%, but it was my first PC build. I didn't attempt repairs, I'd be nervous to do it now. But despite being worried half the build, it turned on and worked 100%. No known issues, and the issue I have is new, not always being here.

So when I load levels of a game, or a game in general, my PC will blackscreen shut down. As if the power switch was just flipped. It'll restart automatically though, and sometimes this will cause the restart to take a really long time for what the SSD normally has it startup when it comes to time.

Important things I notice is that this doesn't happen when a game is running. It can keep going up to its max in FPS, and wont do this. Even in minecraft where FPS limits aren't really a thing, it'll just go as high as it can. I can't get it to crash in things like this. But I have an Oculus Rift. It crashes I'd say 1/3 of the time that the Oculus interface loads up within the Oculus. It hasn't been doing it in games for the Oculus, but I got Duck Season, and it has crashed almost every time on beginning a level once I got to around level 6.

This also crashes on cutscenes a lot on Nier: Automata, and I gave up playing it basically. It's what had me discover this issue, and it's been here for a month I'd say.

This also crashes the Naruto: Storm titles upon usually loading a fight, but it's rare. It's just, I can tell it comes from the same issue. The Oculus interface loading up is the most consistent with this crashing.

Also, I don't think many would assume this, but it's not the VR gear I don't think. I only have 1 HDMI port on my PC with this GPU, but I use dual monitors. I gotta unplug my 2nd monitor hooked up to HDMI to use the Oculus, so yea.

I'm not the most techy, but I'm 17, so I'll try my best to try what I can! Thank you for reading and replying if you do!

https://pcpartpicker.com/list/4rfGXP

 

 

Hello, I am back. Eventually thanks to this issue it seems, the computer stopped turning on at one point. It would only not shut off instantly if I disconnected the CPU 8-pin connector for it's power on the motherboard, letting the fans continue to spin at the very least. I was told by a diagnosis shop that it was the motherboard at fault. With that said, I replaced it. After the spending of 250-300$ish dollars with limited options, the PC seemed fixed. But in the next few days, it happens again. Every time I load a section of the world in a game like Ark: Survival Evolved (Usually through fast travel, or more likely, when the game 1st loads up the map when I log on) it crashes. In Fortnite, the PC also crashes as soon as it's done loading it appears. When I say it crashes, I mean the computer flat out seems like it was unplugged and restarts. I know it's not the motherboard. And I got a new GPU since the beginning of this. So is it guaranteed to be the power supply? I thought so, but apparently that diagnosis shop claims to have tested it and said it was good. They tested the ram as well. Tempertures are nowhere close to the issue btw. Thank you for reading.

... It sounds like it could be your storage. (How old is the SSD?) 

[micash41]

yeah i would definately say its the ssd. even if its not that old it sounds like an issue with windows flat out crashing when trying to load in a game world etc. i suspected the ssd before reading your second section and it makes me more certain that its a bad drive or something corrupted with the files. I would try a couple things, defragment your drive, this can cleanup your filesystem and make your computer run better anyways. Restore windows to factory, (especially if you wipe and reformat the drive then reinstall fresh) but i would start with just a factory reset. if neither of those work i would report back here with any updates. 

the next step after that would be to get a new ssd but i dont want to reccomend spending any more money than you already have until its certain. Once this is all fixed you should spend more time on pubg than fortnite to make the most of your pc. 

[GamGamist]

It wasn't the storage. Tried windows on just the harddrive, having the same result. Similarly on the SSD. Unless both died in the exact same manner lol. I do notice however, that it seems more likely to occur when I have videos playing on the 2nd monitor of mine. Like it matters if I'm doing more tasks at 1 time as it's gaming. I don't know, just stuff I'm noticing bit by bit. Games like overwatch (the main menu specifically, dunno why) and VR titles are extremely likely to do this. No idea why.

 

Also to the one that asked, the SSD is 2-3 years old. Same for the harddrive. 

[GamGamist]

I have figured out a way of replicating the issue perfectly. By having a video playing on the side, then trying to quickly load up Overwatch and search for a game, I then crash. Here are instances of it. One showing what happens on screen, and the other showing an angle facing the PC specifically.

After testing this once more, I found out it doesn't need a video, or anything playing on the 2nd monitor. The same result will happen. And it's not from the matchmaking or anything. It's as soon as it attempts to load in the Miora character background within a few seconds of starting the game. Seems I cannot play Overwatch at all now, but I can play Rocket League and other titles with only rarer crashes.