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Razer Customer Support

Topkek
By Topkek
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I have to RMA my laptop because the screen cracked what should I expect from Razer Support. I've heard bad things about it, but I'm out of options. Destroy my expectations lol

"The ability to destroy a planet is insignificant, next to the power of the force"

 

Kirito (Main Build):
CPU Intel Core i5-6600k OC'd @ 4.6 GHz Motherboard ASUS Z170-AR RAM 16GB Corsair Vengeance LPX 2400 GPU ASUS STRIX 1070 Case Phanteks Enthoo Pro Storage Samsung 850 EVO 250GB, WD Green 2TB & Travelstar 1TB PSU Corsair CS550M Cooling Corsair H110i GT Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Asuna (My Laptop): Razer Blade Stealth

CPU Intel Core i5-7200U w/ Hyperthreading RAM 8GB Hardwired into the system GPU I N T E G R A T E D   G R A P H I C S  Storage Samsung 960 EVO m.2 120GB Cooling Fans yo Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Yui (My mini server):

TBD

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15 minutes ago, Topkek said:

I have to RMA my laptop because the screen cracked what should I expect from Razer Support. I've heard bad things about it, but I'm out of options. Destroy my expectations lol

Don't expect it to be the last RMA. 

Intel® Core™ i7-12700 | GIGABYTE B660 AORUS MASTER DDR4 | Gigabyte Radeon™ RX 6650 XT Gaming OC | 32GB Corsair Vengeance® RGB Pro SL DDR4 | Samsung 990 Pro 1TB | WD Green 1.5TB | Windows 11 Pro | NZXT H510 Flow White
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15 minutes ago, RemindZ said:

Which region are you from?
There are differences in processing time depending on that.

New York

"The ability to destroy a planet is insignificant, next to the power of the force"

 

Kirito (Main Build):
CPU Intel Core i5-6600k OC'd @ 4.6 GHz Motherboard ASUS Z170-AR RAM 16GB Corsair Vengeance LPX 2400 GPU ASUS STRIX 1070 Case Phanteks Enthoo Pro Storage Samsung 850 EVO 250GB, WD Green 2TB & Travelstar 1TB PSU Corsair CS550M Cooling Corsair H110i GT Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Asuna (My Laptop): Razer Blade Stealth

CPU Intel Core i5-7200U w/ Hyperthreading RAM 8GB Hardwired into the system GPU I N T E G R A T E D   G R A P H I C S  Storage Samsung 960 EVO m.2 120GB Cooling Fans yo Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Yui (My mini server):

TBD

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1 minute ago, Topkek said:

New York

NA should be similar to EU. That would mean around 3-5 business days for the repair (excluding shipping). Afterwards, they'll send you a quote, which you'll have to sign. Once you signed it I believe you will get an invoice via PayPal. As its CID you'll probably have to fork out money for all shipping costs, labour and parts.

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21 minutes ago, RemindZ said:

NA should be similar to EU. That would mean around 3-5 business days for the repair (excluding shipping). Afterwards, they'll send you a quote, which you'll have to sign. Once you signed it I believe you will get an invoice via PayPal. As its CID you'll probably have to fork out money for all shipping costs, labour and parts.

Apparently it was covered via warranty, since its only the glass layer that is damaged

"The ability to destroy a planet is insignificant, next to the power of the force"

 

Kirito (Main Build):
CPU Intel Core i5-6600k OC'd @ 4.6 GHz Motherboard ASUS Z170-AR RAM 16GB Corsair Vengeance LPX 2400 GPU ASUS STRIX 1070 Case Phanteks Enthoo Pro Storage Samsung 850 EVO 250GB, WD Green 2TB & Travelstar 1TB PSU Corsair CS550M Cooling Corsair H110i GT Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Asuna (My Laptop): Razer Blade Stealth

CPU Intel Core i5-7200U w/ Hyperthreading RAM 8GB Hardwired into the system GPU I N T E G R A T E D   G R A P H I C S  Storage Samsung 960 EVO m.2 120GB Cooling Fans yo Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Yui (My mini server):

TBD

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