USB Restart Failure [??]

[KLH]

Hello!

 

I built my first liquid cooled system some months back and everything has been running smoothly until recently.

 

The Problem

 

It started a few days ago when I specifically rebooted my computer specifically through the 'restart' function in the start menu as I was experiencing some strange mouse behavior unrelated to 3psw.

Upon reboot into Windows (@ sign in) my keyboard and mouse were no longer illuminated obviously indicating before I even touched them that the USBs had failed. I couldn't sign in or reboot through the interface.

I tried physically restarting, booting down and back up into safe mode / no nw, disconnecting the PSU until the power to the mobo drained and rebooting, etc.; all to no avail.

I noticed that USBs (keyboard and mouse) worked fine in the BIOS, in which I checked all the USB settings as well.

I don't have a Ps2 Mouse, however, was able to get a boot error message to prompt the reinstallation of windows without removing my files (only apps), I tried this before wiping the entire drive.

 

Success! I had to reinstall all my applications but I had my files.... except now my entire desktop my invisible; wiped clean, yet accessible via 'File Explorer'... So I restart my computer to try and resolve this issue and now we're back at square one with the USB problem. How??

 

So I'll wipe the drive clean and reinstall a fresh OS from ISO. Done. Despite it being the long way I'm glad it's taken care of. Re-download everything and get to the end where I have to restart for some update and wouldn't you know it... USBs failing again.

 

So now I've reinstalled (saving files; the short way) to regain functionality of my USBs (temporarily) while I write this in confusion. What could be causing this problem that is seemingly unassociated with everything software and hardware related?

 

 

 

Tl;dr: My USBs keep failing upon system 'restart' specifically, and I've tried everything from unplugging them all, to wiping my drives and reinstalling my OS. Able to get functionally in the BIOS and full functionality after reinstalling OS, however, 'restart' will cause failure at some point.

 

 

My system

Storage = 250GB Samsung SSD / 1TB HDD

Motherboard = Asus Maximus IX Code

CPU = intel i7 7700k

Graphics = GeForce 1080 FTW3

PSU = Seasonic Snow Silent 1050w

RAM = 16GB (2x8GB) G.Skill TridentZ 

OS = Win10

 

 

Thank you all in advance!

 

 

EDIT:

 

Here are the things I've tried and the thing that seemed to finally work, despite only a single reply from this helpful community;

 

1. Restart computer

2. Update / Reinstall Bus drivers 

3. Turn off Power Saver mode to Bus controller

4. Clean install of OS (several times; problem would fix, but only temporarily)

5. Update BIOS Firmware

 

I believe #5 has done the trick. Let this be a reference for those with this issue in future. I will post back if this turns out NOT to be the solution.

 

[KLH]

Nobody has an idea?

[Stryder771]

Does device manager show any errors on the devices? Sometimes bios won't illuminate the rgb devices, my msi board doesn't do that and requires me to get a ps2 keyboard and mouse for bios. I would see if your USB is working by testing if you can charge your phone from them to see if you have power and for data see if you can read and wrote from a thumb drive

[KLH]

No error codes. I actually thought it was Razer Synapse for a while yesterday as that seems to be a commonly problematic variable; every restart that I can recall causing the problem has been after downloading and updating synapse. However, I've not only ran that program for quite some time now as a peripheral manager, but had the USB problem after wiping the entire drive as well. Synapse wasn't even on it at the time of one of the USB failures; nothing was.

 

I have a feeling now that a system file / program is corrupt (USB driver perhaps) and it's not fully reinstalling this during this custom Microsoft 'wipe'.

 

I haven't had a problem since yesterday but I feel like I'm on a Public Library computer right now waiting to be timed out if I restart or something...

[KLH]

Still having this issue. Anyone have any ideas?