PC resets while watching videos

[Arixl]

My friends PC will reset it self if he watches any videos (tired different web browsers too) he doesn't get a blue screen or anything if he looks into, he got one error message that said this

 

Problem Event Name: LiveKernelEvent Code: 141 Parameter 1: ffff960d8dded010 Parameter 2: fffff80a38a8b8e4 Parameter 3: 0 Parameter 4: 238c OS version: 10_0_16299 Service Pack: 0_0 Product: 256_1 OS Version: 10.0.16299.2.0.0.256.48 Locale ID: 3081

 

we've looked at heats and their all pretty low around 65C

[Skiiwee29]

usually if a PC just shuts off with no warning or BSOD, its usually a problem with the power supply. 

[Arixl]

1 minute ago, legacy99 said:

usually if a PC just shuts off with no warning or BSOD, its usually a problem with the power supply. 

Does that explain why it ONLY shuts down while watching videos and nothing else, he can play games and do anything else but the if he watches videos it just shuts down, seems like a software issue but i'm not sure.

[TheKalmTraveler]

Update your Graphics Card Driver from the manufacturer website.

Seems like your GPU is the problem here.

If the problem still exists with the updated Driver please do a GPU stress-test.

[Arixl]

4 minutes ago, TheKalmTraveler said:

Update your Graphics Card Driver from the manufacturer website.

Seems like your GPU is the problem here.

If the problem still exists with the updated Driver please do a GPU stress-test.

Graphics Driver and Audio driver have been uninstalled, reinstalled and updated.
Windows has been reset did a GPU stress test with no issues.

[Xander Cousins]

Shutting down or Restarting? Shutting Down give the implication it is a PSU problem, Restarting and showing an error code presumes their is a fault with the OS if it is happening across all browsers and websites.

 

Couple of suggestions would be firstly try putting in a different PSU (If available) and try it with that. This will help determine if it is a Software problem or if you have to faulty PSU's . 

 

Check if all your drivers are up-to-date, Check if flash player is up-to-date, Reinstall browsers etc. Just check all your Drivers.

 

Try reseating the computer parts(If you have experience)

 

If it occurs and we assume it is a Software problem you can try rolling back your windows 10 (I Assume) to a previous version of the system.

* THIS WILL REMOVE ANY INSTALLED APPLICATIONS DONE AFTER THAT DATE* 

 

If it still doesn't work then try reinstalling windows. 

 

Hope this helps!!!

[Arixl]

2 minutes ago, Alex Colson said:

Shutting down or Restarting? Shutting Down give the implication it is a PSU problem, Restarting and showing an error code presumes their is a fault with the OS if it is happening across all browsers and websites.

 

Couple of suggestions would be firstly try putting in a different PSU (If available) and try it with that. This will help determine if it is a Software problem or if you have to faulty PSU's . 

 

Check if all your drivers are up-to-date, Check if flash player is up-to-date, Reinstall browsers etc. Just check all your Drivers.

 

Try reseating the computer parts(If you have experience)

 

If it occurs and we assume it is a Software problem you can try rolling back your windows 10 (I Assume) to a previous version of the system.

* THIS WILL REMOVE ANY INSTALLED APPLICATIONS DONE AFTER THAT DATE* 

 

If it still doesn't work then try reinstalling windows. 

 

Hope this helps!!!

it does a complete  restart, powers back on by itself, he dosn't have a spare PSU laying around tried going through device manager and clicking and anything that can be updated and tried updating any drivers (including flash players) and a soft re-instalment of windows 10

[Xander Cousins]

@Arixl Stupid question have you tried removing the GPU and re seating it?

[Arixl]

3 minutes ago, Alex Colson said:

@Arixl Stupid question have you tried removing the GPU and re seating it?

we'll try doing it now.

[Arixl]

21 minutes ago, Alex Colson said:

@Arixl Stupid question have you tried removing the GPU and re seating it?

Okay he has re seated the GPU he's running videos now the crash can be pretty random it can be 5 mins or 40 mins of watching videos before it crashes.

[Arixl]

1 hour ago, Alex Colson said:

@Arixl Stupid question have you tried removing the GPU and re seating it?

He ran it for about an hour with youtube videos and it seems to of fixed it? Thanks for your help!

[Xander Cousins]

15 hours ago, Arixl said:

He ran it for about an hour with youtube videos and it seems to of fixed it? Thanks for your help!

No Problem, you would be surprised what simple things can do to fix a problem.