Logitech Brio issues

[welbot]

Wondering if anyone else has had issues with their Logitech Brio.
I bought one several weeks back, and I've never been able to get it to work 100%. I'm fairly convinced that it's got to be an issue with USB 3.0 and 3.1 controllers, but just curious if anyone else has experienced the same?

 

First off, basic specs of my machine as follows.

Asrock X99 Taichi

i7-6850

16gb ddr4

GTX 1080ti founders ed

Windows 10 Pro 64 bit.

28" AOC 4K monitor

 

Clearly I have enough grunt to run this camera.

 

Now my motherboard has 2x USB 3.1 ports (Type A and C) running on an Asmedia 1142 controller, and the USB 3.0 and 2.0 run off an Intel USB controller. 

 

When I plug my camera in to the Asmedia ports, and open the Logitech Configuration app, I get a crystal clear picture, but if I open Windows Camera (the recommended app as it supports 4k) it tells me my camera is in use by another app.

If I use OBS or XSplit or any other app, if I'm lucky, I might get a 1280x720 picture, but as soon as I try to change resolution to 1920x1080 or 3840x2160, the camera either turns itself off, or crashes the app.

 

if I plug the camera in to one of my Intel USB 3.0 ports, all the apps function, and allow me to change resolution etc, but the picture looks absolutely abhorrent. It's noisy and grainy, too dark in areas, too light in others, and it doesn't matter what resolution I set it at, it always looks the same. Even using the Logitech Config app.

 

Has anyone else experienced this? Has anyone got one working perfectly for them? If so, what controller runs your USB ports? I've contacted Microsoft, Logitech and Asrock in an attempt to get this sorted, but none of them have been any use at all. I've tried all manner of drivers for the USB ports (microsoft, official drivers from manufacturer, modded drivers) but none of them have made a difference. 
I've even tried using the default USB Video Device driver from windows instead of the camera driver from Logitech, but that also made no difference.

 

I've read from at least one other person that they suspect an incompatibility with Asmedia USB ports, so i'm thinking my only option may be to get a USB PCI-e card, but I want to see if I can confirm a controller that works so I buy the right one. 

[firecrow797]

i would try it out on a different computer if you have that available before buying anything

[welbot]

Problem is I don't have any other PC's with USB 3.0, hence my asking if anyone else has experience with it. Don't know anybody who lives close by either, so can't even get a friend to check unfortunately.