Windows Blue Screen help

[DevilsHand676]

I have been getting multiple blue screen crashes on my computer. It crashes randomly but seems to happen the most when downloading/installing something (this makes me think that one of my drives are corrupted) 

One crash said:

"Stop code: KERNEL DATA INPAGE ERROR What failed: rdbss.sys"

 

and 

"Stop code: UNEXPECTED STORE EXCEPTION" 

 

I contacted windows support and all they said was to update the display drivers (which I did) and I am still crashing. Any help would be great.

[Tabs]

Is rdbss.sys the same faulting module you get with every bluescreen, or is this just one that you were able to take note of? rdbss.sys is a network miniport driver that primarily handles things like SMB (network shares) and buffering.

 

If this is the faulting module every time, you may have a problem with either your network drivers, or an antivirus/security software that is hooking into the network stack to monitor traffic.

[DevilsHand676]

Just now, Tabs said:

Is rdbss.sys the same faulting module you get with every bluescreen, or is this just one that you were able to take note of? rdbss.sys is a network miniport driver that primarily handles things like SMB (network shares) and buffering.

 

If this is the faulting module every time, you may have a problem with either your network drivers, or an antivirus/security software that is hooking into the network stack to monitor traffic.

The rbdss.sys is just happing with the  KERNEL DATA INPAGE ERROR's with the unexpected store it doesn't say anything else besides the stop code

[Tabs]

2 minutes ago, DevilsHand676 said:

The rbdss.sys is just happing with the  KERNEL DATA INPAGE ERROR's with the unexpected store it doesn't say anything else besides the stop code

Are you using any security software other than Windows Defender?

[DevilsHand676]

Just now, Tabs said:

Are you using any security software other than Windows Defender?

I'm also using malwarebytes 

[Tabs]

3 minutes ago, DevilsHand676 said:

I'm also using malwarebytes 

Just Malwarebytes? Unless that has changed recently that's an on-demand scanner and doesn't install any system hooks. I've experienced problems like the one you're describing with big suites like MacAfee, Norton, etc.

 

If you don't have anything like that, I'd recommend updating your network driver and checking for any network extensions that look out of place. I attached a pic of my network connection properties so you can compare if you have anything different listed.

 

Spoiler

 

[DevilsHand676]

18 minutes ago, Tabs said:

Just Malwarebytes? Unless that has changed recently that's an on-demand scanner and doesn't install any system hooks. I've experienced problems like the one you're describing with big suites like MacAfee, Norton, etc.

 

If you don't have anything like that, I'd recommend updating your network driver and checking for any network extensions that look out of place. I attached a pic of my network connection properties so you can compare if you have anything different listed.

 

  Hide contents

 

Yea I don't use anything besides defender and malewarebytes. I updated the drivers for the network connection and I had one extra thing checked on the networking thing called "Internet Protocol Version 6 (TCP/IPv6)" so I just unchecked it

[Tabs]

15 minutes ago, DevilsHand676 said:

Yea I don't use anything besides defender and malewarebytes. I updated the drivers for the network connection and I had one extra thing checked on the networking thing called "Internet Protocol Version 6 (TCP/IPv6)" so I just unchecked it

TCP/IP v6 is fine to keep enabled, it's disabled on mine due to an issue I had with some online games.

 

I'd recommend running System File Checker (open command prompt as administrator, then sfc /scannow) to see if there's anything wrong with any of your windows files. It may also be useful to find the full bugcheck details from your event log to try to narrow down the issue further.

 

Bluescreens (bugchecks) fall into two main categories - hardware issues, or driver issues. A piece of software that doesn't load a driver into kernel space can't bluescreen the system by itself, so we're looking to see if we can find a driver issue now. rdbss points to network issues, so I still suggest you update your network driver if you can.