Received RMA package contains previous customer info - what to do? (EU)

[Nord]

Hopefully this is the correct subforum to ask this:

 

So basically I did an RMA exchange of a monitor over the manufacturer itself.

 

The package I received the refurbished monitor in - which is the original package from the manufacturer, the same one you would get if you’d buy the product in a store - basically contains all the information of a previous customer.

 

On the outside of the box, without opening it, I was able to track down the:

full name

full address

full company name

serial number of the product and RMA code.

As well as the tracking ID from the delivery service.

 

Typing the serial & RMA code from the package into the manufacturer's homepage, gives me:
Model number of the device they sent in for RMA

When the RMA was requested

And what the outcome of the RMA was. (they got a new device, good for them.)

 

Using the package deliver code I’m “only” able to see in what zip code area the package was picked up by the delivery service, where & when it went to after and when the manufacturer received it.

 

So this qualifies as leakage of customer information, right?

If so how hard of a breach are we talking and what is to do here?

Btw. I’m located in the EU, so US / CA etc. laws don't help much.

 

Thanks.

[Splodge1231]

4 minutes ago, Nord said:

 

Hopefully this is the correct subforum to ask this:

 

So basically I did an RMA exchange of a monitor over the manufacturer itself.

 

The package I received the refurbished monitor in - which is the original package from the manufacturer, the same one you would get if you’d buy the product in a store - basically contains all the information of a previous customer.

 

On the outside of the box, without opening it, I was able to track down the:

full name

full address

full company name

serial number of the product and RMA code.

As well as the tracking ID from the delivery service.

 

Typing the serial & RMA code from the package into the manufacturer's homepage, gives me:
Model number of the device they sent in for RMA

When the RMA was requested

And what the outcome of the RMA was. (they got a new device, good for them.)

 

Using the package deliver code I’m “only” able to see in what zip code area the package was picked up by the delivery service, where & when it went to after and when the manufacturer received it.

 

So this qualifies as leakage of customer information, right?

If so how hard of a breach are we talking and what is to do here?

Btw. I’m located in the EU, so US / CA etc. laws don't help much.

 

Thanks.

Not your problem, notify the manufacturer and destroy the paperwork

[Shepred]

This happens more often than you'd think.

 

Just contact the company's respective customer service department & tell them what happened. They will know what to do.

 

What'll most likely happen is they will send a courier to pick up the package, notify it's original recipient & send you the correct package.

 

With regards to a leak of customer information, sure it is, but mistakes happen. Just contact the manufacturer and all will be fine.

[lewdicrous]

Notify those who sent you the RMA and peacefully DESTROY the information

[Splodge1231]

1 minute ago, lewdicrous said:

Notify those who sent you the RMA and peacefully DESTROY the information

Nooooo, Shred that paper

[Nord]

Well I cant destroy any paperwork, because everything is taped and/or written on the packaging with a marker. I went over it with a marker though, so its not readable anymore.

Also to clarify, I'm not the "wrong recepiant", I got what I was supposed to get, just that they left the infos of a previous customer on the parcel.

 

Anyhow, I have informed the manufactuerer now, thanks.

[KhandakeF]

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