Ping Spiking

[NmChris]

Alright, I'm going to start this post off by giving a quick backstory of the issue. This is mainly because it's a long road and frankly a good story to listen to (It also will give you a little background on the different troubleshooting steps I've went through).

 

Around 2 years ago (May be longer) I noticed that while in-game (CS:GO at the time) my ping would spike to 500+ and I basically would not be able to play. I went and did the normal troubleshooting including pinging a few different sources, running a trace route, and a few other things and I noticed that my ping would spike to 1500+ randomly (When the current average was around 15).

 

My current ISP is Rogers. I'm using their Gigabit business internet.

 

Throughout the years I've tried a few things to solve this issue and they include:

 

Changing my network configuration:

    - Cleaned up the network, added a 24 Port gigabit switch, different configurations where my Ethernet connection was plugged.

Swapped my modem:

    - Still using the one they provided but I'm willing to switch. The problem continued while in bridged mode and normal mode.

Upgraded my internet:

    - This was something that I was going to do either way but the issue still persisted. Went from 250 Down 10 Up to 1 GBPS Down 25 Up.

Changed Computer Hardware:

    - I was told that it could possibly be my motherboard. I wanted to build a new PC at the time so I decided to just build it but the problem insisted (I guess this is a good time to mention that it happens on all computers on the network).

 

I've talked to my ISP a lot of times throughout the last few years with no prevail. The issue has nothing to do with the amount of people on the network or any specific time. It happens at random points in the day, with a different amount of people on the network, and sometimes doesn't happen for weeks but eventually always comes back.

 

I'm not really sure what to do at this point and any input would be appreciated.

 

PS: I will post some logs of the tracerst, pinging, and anything else when I get home currently in class.

 

 

 

 

[kb5zue]

Are you sure you're not using Suddenlink?

[NmChris]

4 minutes ago, kb5zue said:

Are you sure you're not using Suddenlink?

After a quick google I'm not sure which way you're asking the question so I'll answer them both:

 

Literally:

No I'm using Rogers

 

Figuratively:

Assuming you mean that my ISP is capping my usage I doubt it. It happens at all times through the month including the beginning and we are on an unlimited usage business plan so there's no cap. 

 

[kb5zue]

Sorry, was just trying to make light of the situation because out here in northern California we use Suddenlink and out internet service can get real crappy.  Unfortunately is crappy more often than not.  Lots of times our ping will go up and the download will go really down to like 4-8Mbs while we are paying for 100 down.

 

[NmChris]

Just now, kb5zue said:

Sorry, was just trying to make light of the situation because out here in northern California we use Suddenlink and out internet service can get real crappy.  Unfortunately is crappy more often than not.  Lots of times our ping will go up and the download will go really down to like 4-8Mbs while we are paying for 100 down.

 

Hehe no problem. I was assuming It was a joke :P. Fortunately the download speed doesn't change at all it's always stable but the latency is what gets hit. Luckily there are other ISP's in my area but none of them are offering gigabit yet so there's no where to switch.

[kb5zue]

Good Luck.

[NmChris]

Just now, kb5zue said:

Good Luck.

Thanks.