Ryzen + Radeon build crashing

[Cheesecake87]

Hello folks,

 

I am having the weirdest issue with a new build computer.

 

Here are the specs first:

 

Ryzen 5 1500X

Radeon RX560 Saphire OC 4GB

8GB Corsair V 3000Mhz (running at 2133 during testing)

Asus PRIME B350M-A

 

The computer is for my girlfriend and I was taking this opportunity to show her what goes into building a computer. I may have now just put her off for life lol

 

She got 35 mins out of Bioshock Remastered then it crashed came up with the error found in the Att1 attachment.

 

Now I didn't bench or burn-in anything after building ( becuase come-on it's a Ryzen 5 with an RX560 ) - So I logged onto my steam account and installed 3D mark to see if I could stress it. Sure enough after a few runs it crashed. But the crash on 3D Mark says "canceled by user" and other times it cancels on a GPU error. The odd thing is the Radeon window also crashes. Here is a video of the issue:

 

https://drive.google.com/open?id=0B918caL_HYSUMGR6dVMtSzZ3QWs

( I tried to upload it to YouTube - it is still processing( - _ - )

 

I then took the graphics card out and ran 3D Mark on my machine. Everything completed fine, no errors. - So I messed around with graphics drivers, updated to the latest. Then went back to the same ones on my computer. Nope, still crashing.

 

I moved onto Prime95, that was interesting. I will get back to that. - I ran a memtest - Ran 2 tests, both have passed. See Att2 attachment.

 

Prime95, running Small FFT for an hour. Completely fine. Now running in Blend mode, I have multiple worker failures. See Att3 attachment.

I have tried overclocking the RAM to fix the issue ( stupid I know, but you get desperate, thinking maybe the RAM needs to be higher ) That just made the Prime95 test worse.

 

- CPU then right? Well, I am just unsure if I am completely honest. Why would it run fine on Small FFT, fail in blend mode; Yet pass a memtest. I am currently running the In-Place test, it is maybe 20 mins in now and hasn't failed. The Blend test failed within a couple of mins at times.

 

Thanks in advance for anyones help

[Ryujin2003]

Have you manually uninstalled the GPU drivers in device manager and reinstalled the latest drivers from AMD?

 

Also, is your Windows 10 install image the most recent? As in not sitting on USB it CD for 8 months?

[Cheesecake87]

4 minutes ago, Ryujin2003 said:

Have you manually uninstalled the GPU drivers in device manager and reinstalled the latest drivers from AMD?

 

Also, is your Windows 10 install image the most recent? As in not sitting on USB it CD for 8 months?

Yup done all those things.

 

Fresh image of Win 10 pulled straight from the media creation tool. - Also I went through a few AMD Graphics drivers. The first time they were right upto date, then I tried to move back to the ones out in July.

[Ryujin2003]

2 minutes ago, Cheesecake87 said:

Yup done all those things.

 

Fresh image of Win 10 pulled straight from the media creation tool. - Also I went through a few AMD Graphics drivers. The first time they were right upto date, then I tried to move back to the ones out in July.

I'm assuming no OC on anything?

Tried reloading defaults in BIOS?

 

Also, you didn't post your PSU.

 

Also, just double checking, but the 560 gets power through PCIE, not directly from PSU correct?

[Cheesecake87]

8 minutes ago, Ryujin2003 said:

I'm assuming no OC on anything?

Tried reloading defaults in BIOS?

 

Also, you didn't post your PSU.

Yeah you are correct. No OC - Yeah, I loaded the BIOS defaults.

 

I am using a Thermaltake TR2 S500W just now, I did however switch it out for a Corsair CX550W for one Prime test and still the same.

 

I tested the AMPs on full load when prime was running and it is pulling 5.8 - not really enough to stress out either PSU really.

[Cheesecake87]

5 minutes ago, Ryujin2003 said:

I'm assuming no OC on anything?

Tried reloading defaults in BIOS?

 

Also, you didn't post your PSU.

 

Also, just double checking, but the 560 gets power through PCIE, not directly from PSU correct?

 

The 560 has a 6-pin PCI-E power connector.

[seon123]

Have you tried different RAM sticks? Or just moving then around?

And have you tried increasing the SoC voltage? Newest BIOS?

The TR2 is an absolute crap PSU, but it shouldn't have killed anything that fast

[Cheesecake87]

Just now, seon123 said:

Have you tried different RAM sticks? Or just moving then around?

And have you tried increasing the SoC voltage? Newest BIOS?

The TR2 is an absolute crap PSU, but it shouldn't have killed anything that fast

Yeah - I have the same RAM sticks in my computer but the christmas tree ones ( RGB ) - I tried them, but Bioshock still crashed. I didn't run a Prime95 on my own RAM though.

 

I havn't increased any voltages. - I do have the newest BIOS. - Yeah, the PSU is awful, but RX560 - I thought, it wouldn't matter to much.

[Ryujin2003]

3 minutes ago, Cheesecake87 said:

Yeah - I have the same RAM sticks in my computer but the christmas tree ones ( RGB ) - I tried them, but Bioshock still crashed. I didn't run a Prime95 on my own RAM though.

 

I havn't increased any voltages. - I do have the newest BIOS. - Yeah, the PSU is awful, but RX560 - I thought, it wouldn't matter to much.

Might be a bad board. Have you double checked to make sure standoffs are properly installed? Everything is properly grounded?

 

Your system still crashed with your other RAM?

 

Go into event viewer and see what is being flagged when the system crashed.

 

Also, go into the BIOS and make sure your ( I forget what it's called, I'm not at home to check), but the AMD protection against Vdroop. It would be under CPU advanced it something like that.

 

Um... Lastly, and probably most serious... Have you updated (flashed) BIOS?

[seon123]

5 minutes ago, Cheesecake87 said:

Yeah - I have the same RAM sticks in my computer but the christmas tree ones ( RGB ) - I tried them, but Bioshock still crashed. I didn't run a Prime95 on my own RAM though.

 

I havn't increased any voltages. - I do have the newest BIOS. - Yeah, the PSU is awful, but RX560 - I thought, it wouldn't matter to much.

Try increasing the SoC voltage to 1,1V, and try running the RAM at 2133 MHz with 1,35V. If that doesn't work, try a different motherboard or CPU if you can. Check the voltages when running stress tests. 

[Cheesecake87]

3 minutes ago, Ryujin2003 said:

Might be a bad board. Have you double checked to make sure standoffs are properly installed? Everything is properly grounded?

 

Your system still crashed with your other RAM?

 

Go into event viewer and see what is being flagged when the system crashed.

 

Also, go into the BIOS and make sure your ( I forget what it's called, I'm not at home to check), but the AMD protection against Vdroop. It would be under CPU advanced it something like that.

 

Um... Lastly, and probably most serious... Have you updated (flashed) BIOS?

I am breadboarding right now. So the earth will be handled throught the PSU grounds.

 

The system still crashed with my RAM installed in it yeah - I also did flash the BIOS, I went from version 402 to 906 or something. Something like that. It was a big jump.

 

I can't find the vdroop setting though... Maybe not a thing on B350? - the image when you scroll down there is a Core Leveling Mode setting.

 

[Cheesecake87]

9 minutes ago, seon123 said:

Try increasing the SoC voltage to 1,1V, and try running the RAM at 2133 MHz with 1,35V. If that doesn't work, try a different motherboard or CPU if you can. Check the voltages when running stress tests. 

OK - Have done, Will now test.

[Cheesecake87]

15 minutes ago, seon123 said:

Try increasing the SoC voltage to 1,1V, and try running the RAM at 2133 MHz with 1,35V. If that doesn't work, try a different motherboard or CPU if you can. Check the voltages when running stress tests. 

Instantly crashed on 3D Mark - same crash as the video above.

[seon123]

1 minute ago, Cheesecake87 said:

Instantly crashed on 3D Mark - same crash as the video above.

That's really odd. And you don't happen to have an extra AM4 CPU and motherboard to test?

[Cheesecake87]

17 minutes ago, seon123 said:

That's really odd. And you don't happen to have an extra AM4 CPU and motherboard to test?

Yeah I do, I have a Ryzen 7 with a X370. - I would need to wait until the weekend to swap things out. - such a strange problem.

I have a ticket open with the company I bought the parts from, the RMA is for the Ryzen processor (based on the Prime test). I have to have it to them by the 23rd of this month.

 

Could be the mortherboard also, as you said...

[Ryujin2003]

2 hours ago, Cheesecake87 said:

Yeah I do, I have a Ryzen 7 with a X370. - I would need to wait until the weekend to swap things out. - such a strange problem.

I have a ticket open with the company I bought the parts from, the RMA is for the Ryzen processor (based on the Prime test). I have to have it to them by the 23rd of this month.

 

Could be the mortherboard also, as you said...

I would more likely believe it's the board. Much more likely than CPU. I would try another PCIe slot for the GPU and try again.

[Cheesecake87]

Hey guys. Back again...

 

So The CPU was RMA'd and I got a new one.

 

Tried the new one in the same configuration. Still failed.

 

I have now bought a new motherboard from amazon, ASRock AB350M - something cheap to test with and I am still getting crashes.

 

Any ideas?