Virus Please Help!

[reglare2]

So i have a nasty virus right now, help becasue it will not let me reset my pc or dowload an anti virus

[Aleks NE]

2 minutes ago, reglare2 said:

So i have a nasty virus right now, help becasue it will not let me reset my pc or dowload an anti virus

You need to give more details, what do you mean it will not allow you to reset your pc?

[reglare2]

Just now, <Aleks> said:

You need to give more details, what do you mean it will not allow you to reset your pc?

when i try to start the reset progress it just tells me i need administrators permission, i got it trying to install a childhood harry potter game

[Moress]

4 minutes ago, reglare2 said:

when i try to start the reset progress it just tells me i need administrators permission, i got it trying to install a childhood harry potter game

Hold down the power button to force the pc to shutdown, then start it up and spam some key (F8 i think) to boot in safe mode. If that doesn't allow you to remove the virus, you may need to just reinstall windows 

[Aleks NE]

Just now, reglare2 said:

when i try to start the reset progress it just tells me i need administrators permission, i got it trying to install a childhood harry potter game

Lol, that's not a virus, you really need to be an administrator on the account that you are attempting to reset your PC on.

[Moress]

3 minutes ago, <Aleks> said:

Lol, that's not a virus, you really need to be an administrator on the account that you are attempting to reset your PC on.

I'm not sure if the OP means reset as in restart in the power options, or as in reinstalling windows/wiping the drives. If its just restart in power options I would assume he would know if he could have done that before any virus was involved

[reglare2]

3 minutes ago, <Aleks> said:

Lol, that's not a virus, you really need to be an administrator on the account that you are attempting to reset your PC on.

no tha'ts not what i mean its saying, it doesn't say anything when i start to try to reset but it doesn't reset it just restarts, and when i tried to download a bit defender trial it says this published has blocked this from running on your machine

[Aleks NE]

Just now, reglare2 said:

no tha'ts not what i mean its saying, it doesn't say anything when i start to try to reset but it doesn't reset it just restarts, and when i tried to download a bit defender trial it says this published has blocked this from running on your machine

Download Windows media creation tool, create a bootable USB restart your PC and go into the bios select your boot drive as removable media, start it up and wipe the drive, then reinstall windows.

[A Silver]

Have you tried installing malware bytes?

If you have and it doesn't work, do what @<Aleks> said.

 

[reglare2]

1 minute ago, A Silver said:

Have you tried installing malware bytes?

If you have and it doesn't work, do what @<Aleks> said.

 

And i'm trying the trials because i don't want to enter any payment info right now.

[reglare2]

yeah its blocked

[LtStaffel]

Use malwarebytes chameleon edition, it self protects.

[reglare2]

Just now, LtStaffel said:

Use malwarebytes chameleon edition, it self protects.

i cant download any av

[MadModder]

What is it that makes you think you have a virus? You have not given any information. Have you tried scanning with windows defender? Also, resetting your computer is no guarantee that you're getting rid of a virus. They can install themselves in your restore files.

[reglare2]

1 minute ago, MadModder said:

What is it that makes you think you have a virus? You have not given any information. Have you tried scanning with windows defender? Also, resetting your computer is no guarantee that you're getting rid of a virus. They can install themselves in your restore files.

i have a virus because windows defender has been shut down by my "administer" which i am the admin of this pc, i have all these applications like shutdown time, PC system healer, explorer keeps  opening saying i have a virus which it wants me to to download another thing which i know is just another virus, its been blue screening. Its a ryzen 5 1600x, a 1070 ftw so its not an old computer

[LtStaffel]

6 minutes ago, reglare2 said:

i cant download any av

Get it on another computer, put it on a flash drive, and then go to your infected machine

[reglare2]

3 minutes ago, LtStaffel said:

Get it on another computer, put it on a flash drive, and then go to your infected machine

this is my only windows machine

[LtStaffel]

Just now, reglare2 said:

this is my only windows machine

You can still download it on another computer regardless the OS. Even a chromebook can do it

[reglare2]

57 minutes ago, LtStaffel said:

You can still download it on another computer regardless the OS. Even a chromebook can do it

i downloaded malwarebytes onto a mac put it on the usb drive and it didnt work