windows crashed

[sunnyk19]

so i was playing a game and it got stuck so i restarted my comp and it said that my windows was corrupted and i need to use the right bootable drive and i could use my keyboard and stuff so i made a bootable usb and pluged it in but now my keyboard wont work or light up i tried a different one and it wouldnt work but my mic still lights up so there is power it seems like   

[Tsuki]

unplug the usb drive, and reboot the computer.

[Guest]

2 minutes ago, sunnyk19 said:

so i was playing a game and it got stuck so i restarted my comp and it said that my windows was corrupted and i need to use the right bootable drive and i could use my keyboard and stuff so i made a bootable usb and pluged it in but now my keyboard wont work or light up i tried a different one and it wouldnt work but my mic still lights up so there is power it seems like   

few things:

1. try a different USB port for the keyboard

2. Check the boot order on your PC through the BIOS

3. (hardest). completely reinstall Windows.

 

If you choose option 3 let me know and i can walk you through it

[sunnyk19]

i tried still nothing 

[sunnyk19]

i tried different ports and wanted to switch my boot order by cant get into bios without keyboard

 

[unknownmiscreant]

1 minute ago, sunnyk19 said:

i tried still nothing 

You gotta quote them, so they know you've replied!!!!!!

Try unplug everything expect monitor and power, and see if that helps.

If you can post a pic of the failiure screen, that would help.

[sunnyk19]

2 minutes ago, unknownmiscreant said:

If you can post a pic of the failiure screen, that would help.

 

[unknownmiscreant]

Just now, sunnyk19 said:

snip

Is that with everything but monitor and power unplugged?

[sunnyk19]

Just now, unknownmiscreant said:

Is that with everything but monitor and power unplugged?

yea 

[unknownmiscreant]

Just now, sunnyk19 said:

yea 

Can you open the case and check the hard drive power and data cables, on both the drive and the motherboard.

Unplug and replug them.

Then try again.

 

That error message looks like something is wrong with the hardware, not the windows installation on the drive, so you shouldn't have to reinstall windows.

[sunnyk19]

Just now, unknownmiscreant said:

That error message looks like something is wrong with the hardware, not the windows installation on the drive, so you shouldn't have to reinstall windows.

there was a blue screen earlier before it went all black saying that windows crashed and i took a video as well give me a sec to upload it  

[unknownmiscreant]

Just now, sunnyk19 said:

there was a blue screen earlier before it went all black saying that windows crashed and i took a video as well give me a sec to upload it  

If the power or signal connections to the hard drive are faulty it will cause a blue screen. Based off that, I would say you may have to re-install windows. But for now this looks to be a hardware issue, and the hardware needs to be fixed, before any issues with the windows installation can be fixed.

 

You don't need to upload the entire video. Only a picture of the BSOD with the error code/all the writing is needed.

[sunnyk19]

5 minutes ago, unknownmiscreant said:

That error message looks like something is wrong with the hardware, not the windows installation on the drive, so you shouldn't have to reinstall windows.

there was a blue screen earlier before it went all black saying that windows crashed and i took a video as well give me a sec to upload it  the file is too big 100 mb

[sunnyk19]

3 minutes ago, unknownmiscreant said:

If the power or signal connections to the hard drive are faulty it will cause a blue screen. Based off that, I would say you may have to re-install windows. But for now this looks to be a hardware issue, and the hardware needs to be fixed, before any issues with the windows installation can be fixed.

 

You don't need to upload the entire video. Only a picture of the BSOD with the error code/all the writing is needed.

how do i get to the bsod 

[unknownmiscreant]

Just now, sunnyk19 said:

how do i get to the bsod 

Just a screenshot of the video at the point where the screen is blue (if you caught that part). If not, don't bother.

[sunnyk19]

Just now, sunnyk19 said:

4 minutes ago, unknownmiscreant said:

You don't need to upload the entire video. Only a picture of the BSOD with the error code/all the writing is needed.

 

or right now the only thing that happens is that it goes to the black screen and thats it the blue screen was like the first time it crashed and hasnt come up since

[unknownmiscreant]

Just now, sunnyk19 said:

or right now the only thing that happens is that it goes to the black screen and thats it the blue screen was like the first time it crashed and hasnt come up since

Do you have a picture of the screen when it did this? The error won;t be the same, but the rest should be pretty similar.

[sunnyk19]

Just now, unknownmiscreant said:

Do you have a picture of the screen when it did this? The error won;t be the same, but the rest should be pretty similar.

 

11 minutes ago, unknownmiscreant said:

That error message looks like something is wrong with the hardware, not the windows installation on the drive, so you shouldn't have to reinstall windows.

there was a blue screen earlier before it went all black saying that windows crashed and i took a video as well give me a sec to upload it  

yea and i tried a cmos reset and i have a different screen now sec to upload

[sunnyk19]

and my keyboard and mouse work now as well 

[sunnyk19]

1 minute ago, sunnyk19 said:

and my keyboard and mouse work now as well 

 

and after the optimized default i get the same error again the black screen one 

[unknownmiscreant]

4 minutes ago, sunnyk19 said:

and after the optimized default i get the same error again the black screen one 

Its good the KB + mouse work.

 

If you go into the BIOS, does the hard drive show up under storage devices? If not then try to reconnect the cables as I detailed above.

[sunnyk19]

1 minute ago, unknownmiscreant said:

If you go into the BIOS, does the hard drive show up under storage devices? If not then try to reconnect the cables as I detailed above.

as of right now they showed up and then i changed the boot order to the usb and the windows logo showed up and and now there is a blue screen 

[unknownmiscreant]

1 minute ago, sunnyk19 said:

as of right now they showed up and then i changed the boot order to the usb and the windows logo showed up and and now there is a blue screen 

Can you get a picture of the blue screen with the sad face. please. That will help me determine what you need to do next.

[sunnyk19]

Just now, unknownmiscreant said:

Can you get a picture of the blue screen with the sad face. please. That will help me determine what you need to do next.

its on the windows setup screen looks like its just gonna reinstall windows

[unknownmiscreant]

Just now, sunnyk19 said:

its on the windows setup screen looks like its just gonna reinstall windows

Don't reinstall windows. You WILL LOOSE ALL YOU DATA!!!!