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Alienware 13R3 Sleep Problems

Aereldor
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I just got my replacement Alienware 13 R3, but I seem to be having some issues. Even thought the laptop is not supposed to turn off the RGB lighting (AlienFX), dim the screen, or go to sleep while plugged in, it still does all of those things. The RGB lights turn off in a matter of five seconds, the screen dims soon after, and it goes to sleep just after that. Sometimes they come on again all on their own. This has interrupted important file transfers and has set me back quite a while.

 

What would you recommend? Should I reinstall Alienware Command Center or do a fresh Windows install? Or does this sound like a wiring issue to you?

 

 

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Control Panel > Hardware & Sound > Power Options > Change plan settings for one you wish > Change advanced power settings

There you can choose how laptop behave while plugged in.

 

But I am not sure about RGB issue though. Reinstall Command Center first as it doesn't require a back up, see if it fixes. If not try a Windows re-installation. 

 

Is this an issue that you have faced right when you receive the replacement laptop?

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1 minute ago, deXxterlab97 said:

Control Panel > Hardware & Sound > Power Options > Change plan settings for one you wish > Change advanced power settings

There you can choose how laptop behave while plugged in.

 

But I am not sure about RGB issue though. Reinstall Command Center first as it doesn't require a back up, see if it fixes. If not try a Windows re-installation. 

 

Is this an issue that you have faced right when you receive the replacement laptop?

Yeah. I'm completing an important transfer now so I just sit here moving the mouse every few seconds. 

i5 12600KF | Zotac RTX 4080 Gaming trinity | Team Vulcan 2x16GB DDR4 3600 | ASRock Z690M-ITX/ac | WD Black SN850x 2TB

Cooler Master NR200P v2 | ID Cooling Zoomflow 280 XT | SeaSonic Focus SGX-750 | Thermalright 2x140mm + 2x120mm aRGB

LG C2 OLED 48" 120hz | Epomaker TH80 (Gateron Yellow) | Logitech MX Master 3 | Koss Porta Pro Comm

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3 minutes ago, deXxterlab97 said:

Control Panel > Hardware & Sound > Power Options > Change plan settings for one you wish > Change advanced power settings

There you can choose how laptop behave while plugged in.

 

But I am not sure about RGB issue though. Reinstall Command Center first as it doesn't require a back up, see if it fixes. If not try a Windows re-installation. 

 

Is this an issue that you have faced right when you receive the replacement laptop?

It's set to never go to sleep when plugged in, just as I thought.

i5 12600KF | Zotac RTX 4080 Gaming trinity | Team Vulcan 2x16GB DDR4 3600 | ASRock Z690M-ITX/ac | WD Black SN850x 2TB

Cooler Master NR200P v2 | ID Cooling Zoomflow 280 XT | SeaSonic Focus SGX-750 | Thermalright 2x140mm + 2x120mm aRGB

LG C2 OLED 48" 120hz | Epomaker TH80 (Gateron Yellow) | Logitech MX Master 3 | Koss Porta Pro Comm

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