Problem with new RAM

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Hello,

as the title days I have a problem when my windows 10-64bit is booting.

I upgraded my RAM last week and since then I have sometimes just a black screen and no booting at all, and some times an error with internal storage "\\?\". I do not know the exact message anymore. After this message at the MSI loading screen it's booting. After the black screen nothing happens and I have to restart the system again.

 

Can someone tell me what I did wrong with my RAM?

I just plugged it in and run it. Do I have to install it somehow?

The RAM I bought is just the same that I had inside. I just upgraded it from 8 GB to 16GB.

 

Thank you in advance.

[PineyCreek]

So...information?  Motherboard, ram information, whether or not you updated the BIOS, etc.

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2 minutes ago, PineyCreek said:

So...information?  Motherboard, ram information, whether or not you updated the BIOS, etc.

G.SKill Ares DDR3 1.600MHz

MSI G43 Z87

I did not update BIOS.

[PineyCreek]

When you can get it up, try running a memory diagnostic

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How can I do this? :-D

[PineyCreek]

Easiest way would be a boot utility, and boot from USB key or CD.  Ex. Ultimate Boot CD which has been around for a long time. I think it will still work for you.

 

Or just use the built in utility if you have windows.  Ex.  https://technet.microsoft.com/en-us/library/ff700221.aspx

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30 minutes ago, PineyCreek said:

Easiest way would be a boot utility, and boot from USB key or CD.  Ex. Ultimate Boot CD which has been around for a long time. I think it will still work for you.

 

Or just use the built in utility if you have windows.  Ex.  https://technet.microsoft.com/en-us/library/ff700221.aspx

I did it with the Windows diagnose.

During the process there was no error and I did not get any other message afterwards.

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On 30.7.2017 at 9:20 AM, PineyCreek said:

Easiest way would be a boot utility, and boot from USB key or CD.  Ex. Ultimate Boot CD which has been around for a long time. I think it will still work for you.

 

Or just use the built in utility if you have windows.  Ex.  https://technet.microsoft.com/en-us/library/ff700221.aspx

After I wanted to turn off my computer I got this message now:

"The order in ... referred to RAM in ... . The process "written" could not run in RAM."