Windows 10 not loading

[JCooper]

When I boot up my computer it goes on to the log in screen but when I have entered my password it takes longer to load then once it has loaded there is just a black screen with my cursor. If I press Ctrl alt del it brings up the window but nothing works. Someone please help me.

[JakeNTech]

1 minute ago, JCooper said:

When I boot up my computer it goes on to the log in screen but when I have entered my password it takes longer to load then once it has loaded there is just a black screen with my cursor. If I press Ctrl alt del it brings up the window but nothing works. Someone please help me.

Have you downloaded something iffy lately? Try in safe mode, I believe you hold down F8 to see those options. 

[JCooper]

4 minutes ago, fixitnow said:

Have you downloaded something iffy lately? Try in safe mode, I believe you hold down F8 to see those options. 

The only thing I downloaded was classic shell?

[Guest]

Have you tried reinstalling the operating system? First, you go into settings, then click update and security, then click recovery and then you will see an icon that says get started, click on that and then follow through the steps. When you are in the process of reinstalling the operating system, make sure to select 'keep my files' or just backup all of your data beforehand.

[JakeNTech]

2 minutes ago, JCooper said:

The only thing I downloaded was classic shell?

Boot into safe mode with networking download and run a virus scanner, malwherebytes would be good.

[JCooper]

1 minute ago, fixitnow said:

Boot into safe mode with networking download and run a virus scanner, malwherebytes would be good.

How do I boot into safe mode?

[Guest]

I recently had the same problem where it would boot onto the desktop but display a black screen as well. For me, this only happened rarely. I was also experiencing slow downs of my computer because there were other apps running in the background hogging up my cpu usage, so I reinstalled the operating system and success, everything was back to normal.

[JCooper]

1 minute ago, TheBeastPC said:

I recently had the same problem where it would boot onto the desktop but display a black screen as well. For me, this only happened rarely. I was also experiencing slow downs of my computer because there were other apps running in the background hogging up my cpu usage, so I reinstalled the operating system and success, everything was back to normal.

I can't reinstall windows because I can't log in?

[JakeNTech]

2 minutes ago, JCooper said:

How do I boot into safe mode?

On windows 7 you would hold down F8 until you saw the options.

http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10 might help, never booted into safe mode on 10 myself 

Just now, JCooper said:

I can't reinstall windows because I can't log in?

You would install from a USB from outside the OS

[JCooper]

4 minutes ago, fixitnow said:

On windows 7 you would hold down F8 until you saw the options.

http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10 might help, never booted into safe mode on 10 myself 

You would install from a USB from outside the OS

When I log in to my other account on the same pc it loads but not on my main account with my files on?

[JakeNTech]

Just now, JCooper said:

When I log in to my other account on the same pc it loads but not on my main account with my files on?

Never heard of that before. I think you will need to reinstall windows.