USB port shenanigans

[Powerpuffboysz]

I recently built a new PC and have been having problems. Everything works after a fresh install. It even works after updating and restarting after that. But if I reboot after that My mouse and keyboard and any other USB devices don't work no matter what port they are plugged into. Everything works in bios though. I have read it could be a chipset issue but even upgrading the chipset drivers doesn't help. If it helps my mobo is an Asus z270i strix mitx. I am not exaggerating when I say I've had to reinstall windows 10 20 times now.

 

Edit:

List of things I've tried:

Updating bios

Updating chipset driver

Unchecked turn off to save power in USB root hub in device manager

Disabled fastboot

Disabled csm in bios

disableing windows update through services

trying every USB port.

 

And none of them have fixed my problem

 

all of my USB ports work in bios though

 

Edited July 12, 2017 by Powerpuffboysz
Update on situation

[TrigrH]

update bios to STRIX Z270I GAMING BIOS 0808

disable CSM in the bios if you 700 series nvidia or newer GPU

install Chipset 10.1.1.38

 

windows update might be putting on a driver thats causing this issue? test without internet?

[TurtleTrain]

Hey,

Have you tried other ports, for example on a PC I was working on recently I had to plug in the Keyboard and Mouse into the USB 2.0 Ports next to the PS2 Port, this could be similar for you, see if there are any ports which seem to be different as these may be the ones you have to use until you can install the drivers

 

Hope this helps,

TT

[Powerpuffboysz]

39 minutes ago, TurtleTrain said:

Hey,

Have you tried other ports, for example on a PC I was working on recently I had to plug in the Keyboard and Mouse into the USB 2.0 Ports next to the PS2 Port, this could be similar for you, see if there are any ports which seem to be different as these may be the ones you have to use until you can install the drivers

 

Hope this helps,

TT

None of my USB ports work. Neither the USBs on my case or the mobo work. I have yet to check the USB type c port as I have no USB type c devices but I assume the results are the same

[Powerpuffboysz]

48 minutes ago, TrigrH said:

update bios to STRIX Z270I GAMING BIOS 0808

disable CSM in the bios if you 700 series nvidia or newer GPU

install Chipset 10.1.1.38

 

windows update might be putting on a driver thats causing this issue? test without internet?

Thanks. I will try this when I get home from work

[Powerpuffboysz]

On 7/6/2017 at 9:32 PM, TrigrH said:

update bios to STRIX Z270I GAMING BIOS 0808

disable CSM in the bios if you 700 series nvidia or newer GPU

install Chipset 10.1.1.38

 

windows update might be putting on a driver thats causing this issue? test without internet?

No this didn't help unfortunately

[TurtleTrain]

On 7/7/2017 at 3:20 AM, Powerpuffboysz said:

None of my USB ports work. Neither the USBs on my case or the mobo work. I have yet to check the USB type c port as I have no USB type c devices but I assume the results are the same

Hey,

If you have something like this:

http://www.ebay.co.uk/itm/5-Pin-Internal-Motherboard-Male-Header-to-USB-2-0-Female-Adapter-Extension-Cable/322354480357?_trksid=p2045573.c100505.m3226&_trkparms=aid%3D555019%26algo%3DPL.BANDIT%26ao%3D1%26asc%3D44943%26meid%3Dc5b1d8c9ad86411b9467c0e4c57cf609%26pid%3D100505%26rk%3D1%26rkt%3D1%26

 

Which works internally on the ports on the motherboard, alternatively you could get a pcie usb card or something like that in order to see if they work, however it is still possible that you may have got a bad board so RMA may be the way to go

 

Hope this helps,

TT

[Powerpuffboysz]

23 hours ago, TurtleTrain said:

Hey,

If you have something like this:

http://www.ebay.co.uk/itm/5-Pin-Internal-Motherboard-Male-Header-to-USB-2-0-Female-Adapter-Extension-Cable/322354480357?_trksid=p2045573.c100505.m3226&_trkparms=aid%3D555019%26algo%3DPL.BANDIT%26ao%3D1%26asc%3D44943%26meid%3Dc5b1d8c9ad86411b9467c0e4c57cf609%26pid%3D100505%26rk%3D1%26rkt%3D1%26

 

Which works internally on the ports on the motherboard, alternatively you could get a pcie usb card or something like that in order to see if they work, however it is still possible that you may have got a bad board so RMA may be the way to go

 

Hope this helps,

TT

The ports work in bios. Its only once the PC boots into windows they stop working

[Powerpuffboysz]

At this point I think its safe to say its not a hardware issue. But I am starting to consider using Linux or downgrading to windows 7. Thing is I want to get windows 10 working because I don't want to not be able to play games that will use dx12. I know that list is small but you never know

[bcguru9384]

in bios can you set keyboard mouse to ps/2 or equiv or non ps/2

[Powerpuffboysz]

30 minutes ago, bcguru9384 said:

in bios can you set keyboard mouse to ps/2 or equiv or non ps/2

There is no ps2 port on the board

[bcguru9384]

does not matter ps/2 is a language

usb mice and keyboard run ps/2 "drivers"

 

[Powerpuffboysz]

How can I set them to read as ps2 devices in the bios?

[brianmcdaniels]

On 7/6/2017 at 9:25 PM, Powerpuffboysz said:

I recently built a new PC and have been having problems. Everything works after a fresh install. It even works after updating and restarting after that. But if I reboot after that My mouse and keyboard and any other USB devices don't work no matter what port they are plugged into. Everything works in bios though. I have read it could be a chipset issue but even upgrading the chipset drivers doesn't help. If it helps my mobo is an Asus z270i strix mitx. I am not exaggerating when I say I've had to reinstall windows 10 20 times now.

 

Edit:

List of things I've tried:

Updating bios

Updating chipset driver

Unchecked turn off to save power in USB root hub in device manager

Disabled fastboot

Disabled csm in bios

disableing windows update through services

trying every USB port.

 

And none of them have fixed my problem

 

all of my USB ports work in bios though

 

Just so you know, I have this exact same problem. Same board. I've also reinstalled windows like 20 times now trying to find a solution. I'm using a G710+ Keyboard and G303 Mouse. Youll probably find that doing a shutdown (not a restart) works fine, but that a windows restart does not. I'm guessing this has to do with fast boot being enabled by default in windows and shutdown really just being a hibernate. I've tried everything you tried too with no luck. Can I ask with BIOS you're using?

[Powerpuffboysz]

3 hours ago, brianmcdaniels said:

Just so you know, I have this exact same problem. Same board. I've also reinstalled windows like 20 times now trying to find a solution. I'm using a G710+ Keyboard and G303 Mouse. Youll probably find that doing a shutdown (not a restart) works fine, but that a windows restart does not. I'm guessing this has to do with fast boot being enabled by default in windows and shutdown really just being a hibernate. I've tried everything you tried too with no luck. Can I ask with BIOS you're using?

 0704. There was a version 0808 that was released for a short time but was removed for faulty m.2 detection. Atm my bios settings are default

[Ashleyyyy]

do the usb ports have power on them, as in can you charge a phone or something with them? 

[Powerpuffboysz]

12 minutes ago, firelighter487 said:

do the usb ports have power on them, as in can you charge a phone or something with them? 

Yes I can charge stuff from them. They are being powered

[brianmcdaniels]

17 hours ago, Powerpuffboysz said:

 0704. There was a version 0808 that was released for a short time but was removed for faulty m.2 detection. Atm my bios settings are default

I found a fix, but I do not know how stable it is. It will require a remote connection to the faulty machine. I used my Surface Pro 3 with Windows 10 Pro to RDP into my desktop (the problem machine). 

 

When at the lock screen, I remoted in to my desktop and opened up the device manager and navigated to the Universal Serial Bus controllers section. You'll notice there are a lot of missing controllers. I uninstalled "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)". See pic below. This is before doing that. Notice how the controller itself was disabled (the down arrow). 

 

 

 

I restarted the machine and my keyboard/mouse was operational again. Here's what the device manager currently looks like.

 

 

The fix has persisted through 3 restarts so far. I feel like this needs to be reported somewhere, but I don't know where.

 

Next day update/edit: Everything is still working. I should have mentioned this earlier, but disconnecting the PC from the internet (rejecting updates) stops this problem from ever happening. It is most certainly a Windows package causing the issue. I bring this up because another update might break this again. But for the time being, this fix has been good.