Should I RMA?

[Big Head Tech]

So I was so happy that this 1700 I picked up hit 4.0GHz at 1.375V with 3000MHz Ram.  Turns out my board was messing with me.  Turns out when you adjust Core Voltage it locks the CPU at 1.5GHz regardless of what you set it to.  The Bios shows 4GHz but Windows shoes 1.5GHz and my cinebench numbers confirm that.  I am on a beta bios 803 but when I rolled it back to 612 it won't even OC ram.  Asus think it is either the CPU or Bios.  I do have a spare 1700x and 1600, but I am really thinking its the board (x370 Prime Day 1 purchase).  Currently, under Asus's tweak I can hit 3.8GHz at stock (hits 1.4V) with 3000MHz Ram.  I do have a spare board but is it worth RMAing?  The board has caused me issues since day 1 and I really don't want a refurbished board.  My Spare board ASrock B350 Pro 4 does not have any memory OC last time I used it.  So should I chalk up a max OC of 3.8GHz with 3000MHz ram, or should I RMA?  I will test the CPU to be sure later first.

[PCGuy_5960]

2 minutes ago, Snaeb said:

 The Bios shows 4GHz but Windows shoes 1.5GHz and my cinebench numbers confirm that.

How did you check the frequency? 

[Big Head Tech]

1 minute ago, PCGuy_5960 said:

How did you check the frequency? 

CPU-Z and HWMonitor.  I confirmed the issue when games were playing like crap and my cinebench score was like 500 vs 1600.

[PCGuy_5960]

Just now, Snaeb said:

CPU-Z and HWMonitor.  I confirmed the issue when games were playing like crap and my cinebench score was like 500 vs 1600.

Update your BIOS, it could fix the issue

[Big Head Tech]

Just now, PCGuy_5960 said:

Update your BIOS, it could fix the issue

So before I started to reuse this board I updated the bios to 803.  Then I backed it down to 612, then back to 803 because neither worked.

[PCGuy_5960]

Just now, Snaeb said:

So before I started to reuse this board I updated the bios to 803.  Then I backed it down to 612, then back to 803 because neither worked.

RMA the board, in the meantime you can use the AsRock B350 board which should be just as good

[Big Head Tech]

Just now, PCGuy_5960 said:

RMA the board, in the meantime you can use the AsRock B350 board which should be just as good

I am just afraid of getting a refurbished board that is acting worse than mine.  I mean mine works and I need over 1.4V to hit 4.0GHz anyhow which I don't want to do, Ryzen master utility works but it disables my ram OC.  I had to hit nearly 1.48V just to get it to no crash during testing with Ryzen Master.

[Techicolors]

10 minutes ago, Snaeb said:

Turns out when you adjust Core Voltage it locks the CPU at 1.5GHz regardless of what you set it to.

this is actually a prevalent issue for Ryzen. still can't find a definitive fix for it.. 

 

did you turn off cool n' quiet and any other power-saving options in the BIOS? 

[PCGuy_5960]

2 minutes ago, Snaeb said:

I am just afraid of getting a refurbished board that is acting worse than mine.  I mean mine works and I need over 1.4V to hit 4.0GHz anyhow which I don't want to do, Ryzen master utility works but it disables my ram OC.  I had to hit nearly 1.48V just to get it to no crash during testing with Ryzen Master.

Can you return the board? 

[Big Head Tech]

1 minute ago, Technicolors said:

this is actually a prevalent issue for Ryzen. still can't find a definitive fix for it.. 

 

did you turn off cool n' quiet and any other power-saving options in the BIOS? 

Didn't find cool'n quiet but I did turn off power save.

[Big Head Tech]

4 minutes ago, PCGuy_5960 said:

Can you return the board? 

I've had it since launch.

[PCGuy_5960]

Just now, Snaeb said:

I've had it since launch.

Oh... Enable high performance mode in Windows power settings and if that doesn't help, idk

[Big Head Tech]

13 minutes ago, PCGuy_5960 said:

Oh... Enable high performance mode in Windows power settings and if that doesn't help, idk

Yep I am out of ideas as well.