No audio output

[HerySean]

So I just bought the 24MP59G-P and I connect the port via HDMI and I got no sounds from the monitor, I tried to use the headphone and it worked, i tried install the driver but nothing happened. Please help  

[WWicket]

If you open mmsys.cpl do you see an audio device associated with HDMI or your gpu manufacturer, for example, AMD High Definition Audio Device? If so is it set to default device?

[HerySean]

43 minutes ago, WWicket said:

If you open mmsys.cpl do you see an audio device associated with HDMI or your gpu manufacturer, for example, AMD High Definition Audio Device? If so is it set to default device?

yeah I did all that but this is what I saw = =

[WWicket]

The Realtek Digital Audio it is set to is the correct thing. Do you know for sure if the monitors sound works (eg., Have you used it before with another computer)? Is the monitors volume turned all the way up/ not muted? Do you have a 3.5mm inline cable you could try with the monitor instead? 

[HerySean]

32 minutes ago, WWicket said:

The Realtek Digital Audio it is set to is the correct thing. Do you know for sure if the monitors sound works (eg., Have you used it before with another computer)? Is the monitors volume turned all the way up/ not muted? Do you have a 3.5mm inline cable you could try with the monitor instead? 

I don't have any other computer

[WWicket]

You should try to verify that the monitors sound works (eg., that the problem isn't with the monitor), whether you use a 3.5mm stereo cable or plug a dvd player into the HDMI port... however you want to test it.

 

If you have another HDMI cable, try swapping cables (or use the cable with another device like a dvd player) to make sure there is no issues with the cable.

 

Try uninstalling all the audio drivers and letting windows do its auto detect and driver installation. (eg., devmgmt.msc > Audio inputs and outputs > right-click+uninstall, then when they are removed, scan for hardware changes).

[HerySean]

4 minutes ago, WWicket said:

You should try to verify that the monitors sound works (eg., that the problem isn't with the monitor), whether you use a 3.5mm stereo cable or plug a dvd player into the HDMI port... however you want to test it.

 

If you have another HDMI cable, try swapping cables (or use the cable with another device like a dvd player) to make sure there is no issues with the cable.

 

Try uninstalling all the audio drivers and letting windows do its auto detect and driver installation. (eg., devmgmt.msc > Audio inputs and outputs > right-click+uninstall, then when they are removed, scan for hardware changes).

I don't see the "Audio inputs and outputs" anywhere = =

[WWicket]

You have the wrong thing up. Open run (windows key + r) and type in  "devmgmt.msc". Should look like this:

[HerySean]

1 minute ago, WWicket said:

You have the wrong thing up. Open run (windows key + r) and type in  devmgmt.msc

is this it?

[WWicket]

yep. Now right click NVidia High Definition Audio and choose 'Uninstall', then the same for Realtek. After that is done, go to 'Action' and 'scan for hardware changes.'

[HerySean]

2 minutes ago, WWicket said:

yep. Now right click NVidia High Definition Audio and choose 'Uninstall', then the same for Realtek. After that is done, go to 'Action' and 'scan for hardware changes.'

okay I did it, I did what you said and I opened up a music file, still no sounds

[WWicket]

I'd try restarting the monitor and computer.

And I'd still try just using a 3.5mm stereo cable.

 

Other than that, I'm not sure.

[HerySean]

13 minutes ago, WWicket said:

I'd try restarting the monitor and computer.

And I'd still try just using a 3.5mm stereo cable.

 

Other than that, I'm not sure.

okay thanks for your help